Desk Staff Job at The Cliffs Climbing
Our Front Desk crew is responsible for fulfilling all day-to-day needs of the gym & ensuring that climbers have and know what they need to enjoy a successful session.
Responsibilities include:
Maintaining at least one day of weekend availability- Getting new climbers acquainted with climbing shoes + harnesses, autobelays, and bouldering. Belaying guests and members if needed and administer thorough orientations/gym tours/belay tests to all climbers
- Providing the highest level of customer service to members + guests
- Greeting customers in a friendly + professional manner
- Explaining climbing etiquette and best climbing practices to customers
- Setting up + updating member accounts and orientation logs
- Answering questions regarding day visits/memberships/events/team offerings/promotions
- Answering phones and emails
- Maintaining a clean and welcoming facility
- Assisting with retail and shoe fittings
- Running group events and special events/competitions as needed
- Following all risk management protocols for incidents and injuries
- Hold Washing and helping setting department as needed
- Facilitating birthday parties, events, and camp/school groups. Work with group leaders to create successful events. Monitor and coach staff who lead such events.
- Orientating guests with The Cliffs policies and rules
- Most importantly, respecting and supporting fellow staff
- Other duties assigned as deemed necessary
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