Customer Svc Rep II Job at Medline Industries Inc
Primary Location
: US-IL-LIBERTYVILLEOther Locations
: US-FL-Altamonte Springs, US-AZ-Phoenix, US-FL-Jacksonville, US-TX-Dallas, US-FL-Clearwater, US-FL-Miami, US-HI-Honolulu, US-FL-Fort Lauderdale, US-TX-El Paso, US-AZ-Scottsdale, US-TX-Edinburg, US-FL-Fort MyersDescription
JOB SUMMARY
We are seeking enthusiastic and experienced Customer Service Reps to join Medline’s Homecare customer service team in Libertyville, IL. In this high-volume call center position, you will be receiving inbound calls from patients, their family members/caretakers, and/or nurses and representatives from home health agencies in order to assist with medical supply order placement and product inquiries.
Core Responsibilities:
- Average call volume of 60-70 inbound calls per day
- Placing orders for in-home medical supplies
- Assisting callers with product selection based upon individual need and insurance eligibility
- Following up on order status by tracking shipment, missing documentation, or insurance eligibility issues
- Comprehensive training classes begin every 4-6 weeks
- 8:00 a.m. – 4:30 p.m. Training Schedule (3-4 weeks) , 9:30 a.m. – 6:00 p.m. Monday – Friday schedule after training
Our ideal candidate will be customer focused, empathetic, an efficient multi-tasker, and able to keep up with our fast paced environment. Strong computer proficiency will be required for this position, including, navigation of several screens and programs at once and quick and accurate data entry. (Computer proficiency assessment will be required)
This role can be based in Libertyville, IL (flexibility to work fully remote or hybrid) or Florida, Arizona, Texas, Hawaii (fully remote work only).
Qualifications
Education
- High school diploma or equivalent.
Relevant Work Experience
- At least 1 year related experience (customer service or health care).
The Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position is $13.75-$22.00 per hour. This salary range is an estimate and actual salary range will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefits package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of benefits please click here . base For roles where employees work less than 30 hours per week, benefits includes 401(k) contributions, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
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