Customer Support Specialist, Owner Success Job at Evolve Vacation Rentals
At Evolve we’re a hardworking team serious about hospitality. Our teams work every day to make vacation rental easy for everyone — from our owners who trust Evolve to build their business to our guests who rest easy with every stay to our Evolvers who make this difference a reality. Our values anchor our daily decisions and interactions with our customers, communities, and each other. Join our inclusive culture in one of the most rapidly-growing segments in travel. Find your home at Evolve.
Why this role
An an Owner Success Associate, you will be the go-to for information and support for our owners as they work to build their vacation rental business and provide 5-star experiences to guests. You’ll build loyalty one interaction at a time, by providing thoughtful, compassionate assistance. You are a creative problem-solver who stays positive and empathetic even while navigating sensitive conversations. You’ll have the opportunity to showcase your exceptional communication skills in conversations with owners and working with teammates to find solutions.
What you’ll do
- Provide an exceptional customer experience, using emotional intelligence and problem-solving skills to provide answers and find solutions
- Provide support through multiple interaction channels, including calls, live chats and emails from owners in a timely and professional manner
- Support owners in making changes and updates to their listings and bookings
- Help owners navigate Evolve’s systems, policies and processes
- Collaborate with teammates in Owner Success and across Evolve to provide timely solutions that support both guests and homeowners
- Support departmental goals and service levels by meeting set performance standards
What makes you a great fit
- 1-2 years of experience in customer experience, sales, or hospitality industry
- Proven experience with high volume inbound calls a plus
- Ability to work afternoons and evenings
- Team player: you thrive in a collaborative and fluid environment with rapidly changing priorities
- Hospitality mindset: you have a passion for the customer experience and a genuine desire to want to help others; you’ll always go the extra mile to make sure the job gets done right
- Self-awareness: you understand your strengths, limitations, and emotions (and how they impact others) with an ability to manage them in stressful situations
- Self-leadership: you are resilient, emotionally balanced, and self-motivated to thrive
- Empathy: you understand other perspectives, listen effectively to recognize and exceed the needs of every stakeholder
- Active-listening: you can make others feel heard by patiently listening to them to understand, not to reply
Location
We currently are able to hire throughout the U.S except in the following states: California, District of Columbia, Hawaii, New Jersey, New Mexico and Pennsylvania. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both!
Compensation
For this role our pay rate is $19.23 per hour.
#LI-SH1
How we reward Evolvers
Evolvers have access to highly competitive benefits and rewards that support their whole well-being so they can focus on bringing their best selves to work.
Financial
- Industry competitive pay, including equity in the company for all Evolvers
- 401(k) with a 4% match that vests immediately
Family
- 6 weeks of paid parental leave for birth and non-birth parents
- Infertility coverage
- Child care discounts and locator support
- Pet insurance to cover your furry children
Well-being
- Comprehensive health plans that include a 100% employer paid option for you and your family
- 100% employer-paid dental and vision for you and your family
- 8 free mental health visits
Unplug and Explore
- Take some time away from work with generous PTO, sick, holidays, and a personal holiday to celebrate what’s more important to YOU
- Annual Evolve travel credit after 1 year
- Discounts to stay at Evolve properties
Learn Every Day
- World class onboarding programs
- Learning and development opportunities
About Us: Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.
EEO
At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions.
If you have a disability or special need that requires accommodation at any point in the job application and interview process, please email totalrewards@evolve.com.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.