Title: Client First Center Advocate

Hybrid Remote

Client: Banking

JOB DESCRIPTION

We are looking for energetic candidates who would be joining an exciting environment to engage with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. Client First Center employees are to represent our Banking client well by presenting a positive, professional image while meeting or exceeding customer expectations.

This is with a top bank in the Cincinnati/Tri-State area!

Essential Functions/Responsibilities:

• Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.
• Recognize sales opportunities and refer clients to sales associates
• Remain current on products, services, policies and procedures
• Resolve customer inquiries or issues with respect to any loan product offered by our Banking client
• Resolve customer issues through account research and utilization of support materials and resources
• Perform customer account transaction and maintenance activities accurately
• Strive for first contact resolution of customer inquiries, transactions and problem resolution
• Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job:

• High school diploma or general education degree (GED)
• Demonstrated ability in providing excellent customer service

Preferred Knowledge and Skills:

• 1+ years of experience working in a high call volume service center
• Working knowledge of database software, such as Jack Henry Silverlake or other customer information systems
• Strong interpersonal, verbal and written communication skills

Level of Complexity and Scope:

• Entry level position within the Client First Center of First Financial Bank Degree of Independence and Decision-Making:
• Resolve customer issues through account research and utilization of support materials and resources Required Supervisory Responsibilities:

Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on our Banking Client by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Job Types: Full-time, Contract

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Greensburg, IN 47240: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location

Please Note :
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