We are a growing team based in Orlando, developing world leading game-based military simulations for major NATO powers and their allies. We are constantly looking for ways to advance the whole industry, using the latest technologies and trends (such as whole world simulation, virtual reality and motion tracking).

Do you enjoy solving technical problems and challenging yourself? Would you like to support major NATO member countries and their allies by helping them to maximize the benefits of using BISim’s VBS software family? If you answered yes to both of those questions then we have a job opportunity for you to join BISim as a Customer Support Specialist.

As a Customer Support Specialist at BISim you won’t ever be bored at work! You will for example process support tickets, deliver licenses and solve software problems. Additionally, you might help customers with system configuration, custom scripting, modeling, or terrain creation and many more. Work tasks include, but are not limited to, helping with uninstalling/reinstalling software, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting interoperability.

Key Areas of Responsibility:

• Provide technical issue resolution to customers on-site, via email, phone or other electronic communication.
• Install, configure, and troubleshoot company software.
• Identify and correct or advise on issues with software and hardware configurations.
• Ensure orders are prepared, packed and dispatched as per company procedures.
• Assist in the preparation and setup for demos and special events.

Objectives:

• Maintain high levels of customer satisfaction.
• Provide quick and professional responses to customer enquiries.
• Provide a positive experience for any customer interaction within the company.
• Follow defined customer support procedures and policies.
• Assist customers with various projects.

Skills:

• Excellent communication (oral and written), interpersonal, and organizational skills
• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer support related emails, phone calls and other electronic communications.
• Self-motivated, detail-oriented and organized.
• Experience with hardware and software issues.
• Problem-solving mindset.

Education & Experience:

Required:

• Working experience with Microsoft Office and Google Apps.
• Experience with Hardware and Software installation and troubleshooting.
• Interest in software technology, simulation or game-based training.
• Ability to effectively present information and respond to questions from customers.

Recommended:

• Experience with Bohemia Interactive products such as VBS and ArmA.
• Three to six months related customer support experience or training.
• Equivalent combination of education and experience.
• Prior customer service experience with CRM applications
• Basic ArmA/VBS scripting, terrain creation, basic model creation and/or basic programming.
• Operating System administration and troubleshooting.
• Networking fundamentals and troubleshooting.

Language Skills:

• Proficient in English both spoken and written.