Customer Success Manager Job at Lexipol LLC
Customer Success
Manager -
Grants Team
At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.
Working at Lexipol means making a difference – day in and day out.
Are you someone who has experience with Customer Success but wants to contribute a little more meaningfully in your profession? Is social good something you are passionate about? Have you worked with public safety, local government, or nonprofits?
If the answer is yes, then this position could be a fit for you!
The W ork
We are seeking a Customer Success Manager to join our Grant Assistance Program team. The territory account manager will be responsible for owning the customer relationship for our Corporate Grant Assistance Program with free grant help services. Our customer base is local government and public safety. We currently service 60 corporate sponsors and receive about 1000 requests a month for grant help.
As a member of the Grant Customer Success Team this ideal candidate is an organized self-starter, who can work effectively, learn quickly, and make an impact not only at our company but within the local communities we serve. This position presents a unique opportunity to grow account management skills, learn how to help communities find and apply for grants. You will be able to develop and fortify knowledge of grants and funding for local government and provide positive change for our client base. Incentive opportunities are included for strong performers who can walk clients through our program services and directly help them with resources to submit and win grant funding.
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Corporate Grant Assistance Program T erritory Management ( 50 %)
Example activities:
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Manage individual territory for Corporate Grant Assistance Program, Corporate GAP (Grant Assistance Program).
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Manage Corp. GAP lead journey and program services for our grant assistance platform.
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Follow all processes outlined in training and develop as the needs of the clients and products evolve.
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Manage daily, weekly, monthly individual activity goals.
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Track all GAP clients to grant funding and report accordingly.
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Ownership of all lead processes for product support and outcomes.
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Record lead activities in CRM database.
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Report monthly data analytics to communicate effectiveness.
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KPIs include activity metrics, funding goals as well as upsell targets.
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Ensure smooth working relationships with cross-functional teams in media, grants, marketing, executive leadership, and strategic partnership teams.
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Upsell Grant Services (25%)
Example activities:
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Partner with Grants Sales Account Executive to identify upsell opportunities.
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Conduct regular outreach with Grants SAE.
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Find Grant Writing upsells, GrantFinder Subscriptions, and GAP Gov. upsells.
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Inquiries received for grant services from existing or new prospects.
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Find Grant Funding for Sponsors & Lexipol solutions ( 25 %)
Example activities:
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Help identify grant funding for Corp. GAP Sponsors & Lexipol solutions.
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Manage successful relationship and workflows with Sponsor & Lexipol sales representatives.
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Manage relationships with cross-functional teams to support the client’s success.
Target
Outcomes/ Target
Results
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Working closely with Corp. GAP Leads to identify grants & obtain funding:
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Assisting Corp. GAP leads with selecting and submitting a grant.
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Identifying Grant Funding Awards/Alternative Funding.
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Upsell Targets achieved for Grant Services.
Employee Value Proposition
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The goal of this team is supporting public servants through the successful delivery of funding services.
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The organization is growing, committed to staff growth, and looking to scale the impact of our work.
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With a focus on continuous improvement, there are lots of opportunities to be creative and make a difference in the business.
The Environment
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Report directly to the Manager of Grants Customer Success.
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Fun, engaging and talented teammates who are passionate about social good and contributing to communities.
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Working closely with fortune 500 Companies Marketing and sales organizations who have limited to no understanding of funding for state and local organizations.
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Multiple stakeholders and team members in immediate and ancillary teams
Ideal Characteristics
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Hard working organized and desire to work within a team environment.
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Highly motivated, outgoing, and energetic with a professional demeanor.
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Enthusiasm and a willingness to learn.
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Excellent communication skills for internal and external customers.
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Technically savvy with a willingness to help others.
Compensation and Benefits
Lexipol offers a competitive base salary, monthly incentive and a comprehensive benefits package including 401(k) with Company match and paid time off.
About Lexipol
Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are experts in policy, training, and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 10,000 agencies and municipalities. For more information, visit www.lexipol.com.
Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.
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