SCCMHA JOB VACANCY ANNOUNCEMENT

Customer Service Specialist

Pay Range: $15.76 - $18.15 hourly

GENERAL STATEMENT OF DUTIES:

Under the general supervision of the Supervisor of Customer Service and Recipient Rights, serves a primary customer service contact for Saginaw County Community Mental Health Authority (SCCMHA), answering and screening the telephone calls, receiving consumers/visitors and provides direction to all mental health activities, utilizing thorough knowledge of operations and services of agency and other community services. This position shares responsibilities with the Customer Service Advocate and the CS-ORR Administrative Coordinator in the customer service switchboard area and customer service greeting area. This position will be knowledgeable about and actively support culturally competent recovery based practices; person centered planning as a shared decision making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid consumer in the recovery process.

MINIMUM REQUIREMENTS:

Education:

High School diploma or equivalent with courses in general business, typing, bookkeeping, office practices, and computers.

Valid Michigan Driver’s license with a good driving record.

Experience:

Three (3) years experience as a secretary, working in social work field, healthcare area, or in a related field, and use of multi-line phone system (minimum 5 external lines and 10 internal extensions). This minimum requirement may be waived at SCCMHA discretion based upon the candidates overall job experience.

Knowledge, Skills and Abilities:

Ability to serve the public in a pleasant courteous manner, to communicate with individuals effectively and deal with irate individuals.

Ability to use tact and diplomacy and understand individuals from all social, economic, and cultural backgrounds.

Overall knowledge of the continuum of services provided by SCCMHA.

Ability to plan and organize work, and provide small group leadership.

Effective oral and written communication skills.

Ability to organize and maintain data and information.

Problem solving and mediation abilities.

Ability to maintain favorable public relations and provide community leadership.

Ability to exercise independent and mature judgment.

Ability to maintain strict confidentiality.

The candidate must possess knowledge of typing, computers, spelling, excellent grammar skills, and office practices.

Ability to type 40 WPM, including alphanumeric keyboard,

The above job posting is only a summary of the job description, for a complete listing of all job responsibilities see the Job Description.

EMPLOYMENT APPLICATION

Saginaw County Community Mental Health Authority is an Equal Opportunity Employer

A person with a disability or handicap requiring accommodation for completing the application process should notify the Human Resource Office at (989) 797-3472 as soon as possible.

Saginaw County Community Mental Health Authority (SCCMHA) is an Equal Opportunity Employer. It is the policy of SCCMHA to afford equal employment opportunity regardless of race, religion, color, national origin, sex, age, marital or familial status, height, weight, disability, genetics or handicap. Michigan law requires that a person with a disability or handicap requiring accommodation for employment must notify the employer in writing within 182 days after the need is known.

The Immigration Reform and Control Act of 1986 states that employers must require all persons hired to submit documents to the employer showing their identity and their right to be lawfully employed in the United States. It also requires that the employee complete and sign a government form to this effect.

If you are offered a position by SCCMHA, you will need to furnish documents for inspection that verify your identity and indicate that you are legally permitted to work in the United States. Documents that are acceptable include your driver’s license, or state issued I.D., and your Social Security card or birth certificate.

These documents must be provided within three (3) working days of employment. If the original documents are not available, you must submit proof that you have applied for the required documents.

I certify that the facts set forth in my Application of Employment, in my resume and in the other materials I have submitted are true and complete. I understand that any false, misleading or incomplete information may result in disqualification from employment with SCCMHA or in dismissal from employment if an offer of employment has been made and accepted.

I hereby authorize SCCMHA to contact all my former and current employers, educational institutions, relevant Office of Recipient Rights, and the other references I have provided regarding me and my performance record and work, academic and/or military experience.

I hereby authorize my current and former employers, and the Office of Recipient Rights, to disclose to SCCMHA all requested information, including but not limited to, any information concerning any unprofessional conduct by me, and to make available to SCCMHA copies of all documents maintained in my personnel or other records, including but not limited to, documents relating to any unprofessional conduct by me.

I also hereby release SCCMHA and its employees and agents, and all of my former and current employers, educational institutions, Office of Recipient Rights, and the other references I have provided, from any and all liability and damages for releasing in good faith, or using, information concerning me and my performance record and work, academics and/or military experience. I also hereby waive any right under the Bullard-Plawecki Right to Know Act, 1978 PA 397, to receive written notice from SCCMHA and my former or current employer, or the Office of Recipient Rights, that disciplinary reports, letters of reprimand, or other disciplinary action taken against me while employed, will be or have been disclosed to a third person or entity.

I also understand that SCCMHA may conduct or have conducted by an individual or entity of its choice, a Driver’s License Report and a criminal background history through the State of Michigan; a Health Professions License check (if applicable) through the State of Michigan Department of Licensing and Regulatory Affairs, and a Excluded Parties List System check (if applicable) through the Federal government search on me. I hereby consent to this search being conducted and to the disclosure of the results of that search by the individual or entity conducting the search to SCCMHA. I further hereby release the individual or entity conducting the search, SCCMHA, and its employees and agents, from any liability, claims and damages, including but not limited to, claims for releasing or using any information revealed as a result of this search. I also understand and acknowledge that criminal convictions may result in disqualification from employment with SCCMHA or in dismissal from employment if any offer of employment has been made and accepted.

I hereby consent to having a physical examination and/or test(s) conducted by a physician or other professional of SCCMHA’s choice, and understand that any offer of employment is conditioned upon the results of this examination (s) and/or test (s). I further agree to submit to a pre-employment drug screen, and I understand that the present use of illegal drugs and/or substances will disqualify me from employment with SCCMHA.