Customer Service Specialist Job at Pinal County
Pinal County Florence, AZ 85132
$33,172 - $49,758 a year
Description
Pinal County is growing FAST and undergoing so much positive change! We need passionate people to come join our team and help us make Pinal County the best place to live and work in the country!
If you have never considered working in government, take a look at what we offer here at Pinal County; we invest in you and your future:
A team of amazing people who are committed to making Pinal County a great place for its citizens and its employees- Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From; Some with Zero Employee Premium Cost
- Dental and Vision Plans
- Telehealth
- Retirement Plans with Employer Contributions - Guaranteed Lifetime Benefit!
- Qualified Employer for the Public Service Loan Forgiveness Program through the Dept of Education
- Tuition Reimbursement Program
- Alternative Work Schedules
- Paid Vacation And Sick Leave
- Ten Paid Holidays
- Civil Service Leave
- Van Pool Options
- Short-Term Disability – Employer Paid
- Basic Life Insurance - Employer Paid
- Paid Sabbaticals After 15 Years of Continuous Service
- Flexible Spending Accounts for Dependent Care and Medical Expenses
- Employee Assistance Program & Wellness Program
- Suite of Voluntary Benefit Options including additional Life, Accident, Critical Illness and Cancer Insurance
Read more about the position and see if it is a good match for you:
Notice to applicants:
This announcement may be closed as soon as a sufficient number of qualified applicants have applied.
The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.
JOB SUMMARY
Provide excellent customer service and support to the public.
Example of Duties
Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.
TYPICAL CLASSIFICATION ESSENTIAL DUTIES:
- Answer telephones continuously to limit client hold time.
- Maintain a database by entering client and/or patient confidential information.
- Inform clients and citizens of community and county resources.
- Determine eligibility and provide accurate scheduling.
- Maintain database by entering and verifying information and input all data into our system so as to better serve clients.
- Answer all inquiries by clarifying desired information.
- Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
- Perform other related duties as required.
Minimum Requirements
MINIMUM REQUIREMENTS TO PERFORM WORK:
- High school diploma or GED equivalent.
- One (1) year of clerical and computer experience.
PREFERRED QUALIFICATIONS:
- Bilingual in Spanish
Supplemental Information
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of Business English, spelling, and arithmetic.
- Knowledge of clerical and office practices and procedures.
- Skill in using data processing systems and other office equipment and machines.
- Ability to follow written and verbal instructions.
- Ability to communicate effectively orally and in writing.
- Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
The work is sedentary requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity.
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.
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