Customer Service Representative - Work from Home Job at FANEUIL, INC
Faneuil is hiring Customer Service Reps to work from home in the Kennesaw, GA area! Customer Service Representatives will handle inbound inquiries related to utility account questions, issues, billing and payments.
Candidates will be required to pickup computer equipment at our site in Kennesaw, GA prior to training.
Responsibilities:
- Respond to various customers billing and service related inquiries via telephone and in writing
- Enroll new customers, offering appropriate products and services
- Offer new products and services to existing customers
- Process payments for current or outstanding balances
- Collect outstanding balances and/or negotiate appropriate payment arrangements
- Utilize various Faneuil and client software packages
- Ensure Customer Satisfaction & First Call Resolution
- Appropriately handle emergency calls regarding gas leakage, odor of gas, explosions and fires
- High school diploma or equivalent
- Proficient in Microsoft Office
- Excellent written, verbal and interpersonal communication skills
- Dependable, accurate and detail oriented
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