Customer Service Representative - Hybrid Role Job at Hubbell, Inc.
In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email.
Primary responsibilities:
- Service approximately 80-100 customer contacts per day
- Provide price and availability, order status, and general customer information upon request
- Interpret and communicate information from ERP system and customer portal to customers
- Process, resolve, and expedite orders
- Collaborate with team members to balance out workload leading to a fast, high quality response for the customer
- Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
- Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
- Participate in on-call rotation (approximately 4 times per year)
- Code calls/emails/chats to accurately reflect interaction type
- Complete customer spreadsheet and other special notifications
- Utilize strong technical knowledge to handle more advanced product-related inquiries
- Look up special pricing agreements and convey accurate price to internal and external customers
- Create quotes as permitted within pricing guidelines
- Facilitate creation of customer order reports
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
We have extensive covid safety protocols in place. Additionally, this role is eligible for hybrid work, with work being done partially in office and partially from home.
Work Location: One location
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.