Main Road Self Storage and U-Haul dealer is seeking an energetic customer service representative for our busy Johns Island location. U-Haul and/or storage facility experience helpful but willing to train a dependable eager applicant. The successful candidate must be available Monday thru Saturday for 40 hours per week (Saturday is a must). Excellent customer service and multi-tasking skills are required as well as good computer skills. Fast-paced walking and moderate lifting are required. Must be dependable, punctual and a good representative of our Company. Pay is based on experience.

Advancement opportunities can be earned quickly by demonstrating you are a reliable and mature staff member who continuously interacts positively with co-workers, managers, and customers.

RESPONSIBILITIES

• Days will consist of a mix of customer service and property upkeep.
• Provide outstanding customer service including assessing and resolving customer service problems by professionally handling telephone and walk-in inquires. Customer move-in experience must be positive through friendly interaction and knowledgeable guidance.
• Identify customer storage needs and identify solutions that will enhance their storage experience.
• Answer customer questions and resolve customer issues or complaints.
• Follow policies and procedures for implementing rental contracts for both storage and U-Haul.
• Recommend and sell packing and moving supplies; maintaining an accurate inventory of all retail items.
• Confirm inventory availability and ensure spaces are secure and/or ready to rent.
• Work with other team members and establish effective working relationships.
• Make customer calls regarding their account, delinquencies, and other items; document in the computer system.
• Sweep and clean storage units.
• Lot management which consists of moving, driving, parking and cleaning U-Haul trucks and trailers.
• Take pride in the appearance of the property; maintain a clean, organized, and professional office, and ensure outside is debris-free for a great customer experience.
• Perform other facility maintenance tasks such as sweeping, mopping, cleaning restrooms, wiping windows, etc.
• Follow all policies and procedures; taking direction from senior staff and management.
• Accurately handling cash drawer transactions and end-of-day balancing.

EDUCATION: High School diploma or GED minimum

REQUIREMENTS:

• Two (2) years or more of Customer Service Experience.
• Must be able to successfully complete U-Haul University courses during the first week of training
• Proficient computer skills including Microsoft Office (Word, Excel)
• Exceptional customer service and organizational skills
• Ability to compose a professional email with proper grammar, in a timely manner
• Capable of multi-tasking and working at a fast pace
• Ability to stand for 4-6 hours and walk at a fast pace
• Perform physical activity and be able to lift up to 50 lbs.

PAY COMMENSURATE WITH EXPERIENCE.

BENEFITS:

• 40 hours paid vacation after 90 days
• 6 paid holidays
• 24 hours sick pay
• Up to 40 hours inclement weather pay
• Product discounts

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)

Work Location: One location

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