Customer Service Representative/Call Center Job at Crystal Run Healthcare
Must be available to start work between 9am - 12pm. Must be available to work a Saturday or Sunday each week!!
The Customer Service Representative is responsible for handling incoming/outgoing telephone calls, portal and email requests as they relate to scheduling appointments, taking messages and paging providers.
Essential duties:
- Answers all incoming telephone calls; transfers calls to other departments and personnel as appropriate.
- May be required to answer incoming appointment requests via e-mail or portal.
- Ascertains the urgency of all phone calls; is able to appropriately triage and direct urgent and emergent calls according to established procedures to ensure optimal quality patient care.
- Records messages for Physicians and staff; ensures accuracy and completeness of information and timely delivery of messages.
- Contacts Physicians working off-site if necessary to ensure timely delivery of urgent messages.
- Schedules appointments for, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency.
- Schedules new patient appointments; obtains appropriate information, assists the patient in choosing a Physician when necessary, enters preliminary account data into computer, confirms primary care status/insurance eligibility as needed, communicates payment expectations to patient.
- Listens to and accurately assimilates detailed information in order to understand what the caller requires.
- Communicates with positive tone of voice and general disposition that indicate caring.
- The ability to relate to individuals (callers as well as team members) that have varying personalities and needs. Includes displaying empathy towards calls for their particular situation.
- The ability to probe by asking appropriate questions so as to identify the caller’s specific needs.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
Work Location: One location
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