Customer Service Representative - Bilingual Spanish - Contact Center - Pottstown Job at Diamond Credit Union
Eligible for Bilingual Spanish Pay Differential
Diamond Credit Union is looking for full-time Customer Service Representatives who deliver an "All-Star" member experience to our friends and neighbors in the community. Our Customer Service Representatives don't just work for a financial institution; they help make a difference in the community.
All-Stars are team members who get recognized by our members for going above and beyond for them. All-Star Customer Service Representative are employees who make our members feel their experience was exceptional. Our employees believe in doing more for our members and more for our community.
Essential Functions
- Effectively handle incoming calls, ensuring they are answered within 2 rings, with a targeted individual abandon rate of 1% or less.
- Assist members with general inquiries, account management, routine account-related requests such as: account reconciliation, evaluation and explanation of products, service fee and overdraft charges, up to and including fee refunds, transfer of funds, stop payment requests, debit cards, credit card and loan payment processing, account maintenance changes, check reorders and interaction with internal support departments and 3rd parties.
Required Skills/Abilities
- Demonstrated dedication to positive, member-focus service.
- Strong verbal communication.
- Excellent analytical and problem-solving skills.
- Strong organizational skills and attention to detail.
- Available to work Thursday and Friday until 7:15 PM, and Saturday 8:45 AM to 1:15 PM.
- Work from Home Flexibility after Training.
Education/Experience
- High school diploma or equivalent.
- Two plus years of customer service experience, preferably within a financial institution.
Diamond Credit Union is an Equal Opportunity Employer.
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