Job Description

Job Title: Customer Service Representative (3 Month Temp)

Location: SSC (Corporate Office)

ABOUT WSS:

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates 90 stores throughout California, Nevada, Arizona, and Texas.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

POSITION OVERVIEW:

To be attentive to customers by providing excellent customer service and being responsive to both online and in-store customers

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for taking customer calls/phone orders

• Resolve customer complaints via phone, email, mail, live chat or social media

• Manage and deal with UPS claims (lost packages, damaged merchandise)

• Manage all Cancellation type orders and re-create shipment for orders facing cancellations

• Process PO forms/Checks

• Verify all orders requiring approval

• Process all sale and return orders through POS System

• Resolve all chargeback disputes

• Omni-channel support (issues with pick-ups in store, routing/reroute issues, ad hoc issues, etc.)

QUALIFICATION REQUIREMENT

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE REQUIREMENTS:

• Highschool Diploma and one-year minimum working in Customer Service

LANGUAGE/MATHEMATICAL SKILLS:

• Excellent communication skills, both written and verbal; proven track-record in communicating with all levels of management

• Strong interpersonal skills, maturity, and excellent judgment

• Proven editorial skills, demonstrating a strong and creative command of the English language

• Proficiency with retail math concepts (addition, subtraction, multiplication, division, and percentages)

OTHER SKILLS and ABILITIES:

• Basic abilities to navigate the internet

• Well versed in PCI compliance practices and procedures is a plus

• Basic computer skills

• Product knowledge

• Bilingual English and Spanish Preferred

• Basic skills in Excel & MS Word

• Ability to compose & reply to emails

• Ability to read and comprehend simple instructions and memos

• Ability to effectively answer customer's questions, multitask and communicate with co-workers

• Flexible schedule and available for holiday is a must

WORK ENVIORNMENT:

The job operates is a clerical, office setting. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job; the employee is regularly required to sit for a long period of time in front of a computer screen; use hands to finger, handle, or feel; and talk or hear and/or stand for a long period of time when assigned to work at the Lynwood Facility. Assist with complaints, orders, account questions, billing, cancellations, or inquiries.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role: however, some filling is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

POSITION TYPE AND EXPECTED HOURS OF WORK This is a full-time position. Days and hours of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.

2

Job Types: Full-time, Temporary

Pay: $15.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Gardena, CA 90248: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Work Location: In person

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