Customer Service Representative Job at Topocean Group
$50,000 - $65,000 a year
Responsibilities:
- Process files from A-Z.
- Prepare, handle, and process documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.
- Accurately track and trace cargo.
- Dispatch freight.
- Communicate effectively with customers, vendors, other company offices worldwide, and co-workers through email, phone, instant message, and in person.
- Generate and monitor reports.
- Ensure accurate and timely client billing.
- Contribute to maintaining strong vendor relationships- airlines, trucking companies, and others.
- Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements
- Meet key performance indicators to support department, branch, product, and company goals.
- Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
- Create and maintain customer SOPs.
- Provide customer quotes on request .
Experience:
- 1-2 years of experience handling transportation via air (import and export)
- Knowledge of world geography and global air ports.
- Previous experience working with trade lanes in Asia is a plus.
- Previous import and export experience is a plus.
- Ability to handle multiple tasks while maintaining a positive attitude, organization of work, and superior customer service.
- Proficiency in mathematics used in international commerce and trade.
- Advanced computer literacy, with proficiency in Word, Excel, and Outlook.
- Excellent listening, negotiation and presentation abilities.
- Strong verbal and written communication skills.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
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