Customer Service Representative Job at Metals USA
Customer Service Representative
Metals USA is seeking a customer service representative in its Northeast Philadelphia PA facility (located near Roosevelt Blvd & Haldeman Avenue). Metals USA is a solid, growth oriented, steel distribution center servicing the defense, commercial, construction, aerospace and fabrication industries.
Responsibilities:
- Provides customer service to internal & external customers by utilizing knowledge of products, service programs and contracts.
- Provides timely & accurate information to customers regarding order status & product requests, and provides resolution to product and service problems.
- Assists the sales team with generation of profitable sales and on-time deliveries.
- Identifies customers' needs to achieve satisfaction.
- Reviews sales orders for accuracy, and generates inventory reports as required.
- Manages incoming calls & customer service inquiries.
- Maintains customer accounts, implements changes to existing accounts.
- High School Graduate or Equivalent
- Experience in customer service and/or sales preferred
- Ability to communicate oral & written communication effectively
- Ability to respond to time sensitive, problematic & precarious inquiries effectively
Metals USA offers a competitive starting salary and benefits plus upward mobility professional growth.
Metals USA provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabilityPlease Note :
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