Great Western Ink is an 80+ year company that is consistently reinventing itself and changing with the times. If you want to be on a high-energy team that cares about you and the work we do, please apply. We have an opening for a new team member!

Who are we looking for?

• Someone who has it “together”: Well organized, keeping customer info orderly and efficient
• A people-person: Interpersonal skills are a must
• Meticulous: Someone who is a stickler for the fine details but does not get bogged down in them
• A great verbal and written communicator
• Problem solver: Help find solutions to customer needs
• Someone looking for growth potential
• Multi-tasker – lots of balls to finish

If this is not you, no hard feelings, but please do not apply.

Key Responsibilities

• Effectively manage large amounts of incoming calls from customers and sales reps
• Take the extra mile to care for our customers
• Identify and assess customers’ needs to achieve satisfaction via telephone or email.
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer
• Must be energetic and enthusiastic and willing to engage with the team and customers
• Able to communicate openly and interactively with the team and management
• Processing orders and communicating with customers regarding order status and fulfillment
• Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions and file documents
• Communicate and coordinate with internal departments to ensure the service expectation is achieved

Requirements

• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Very Knowledge of relevant computer applications
• Very Computer Keyboard Proficiency - Data Entry/Typing
• Very comfortable with PCs, Microsoft Office Suite and general intranet navigation

• Knowledge of administrative procedures
• Strong aptitude for written communication
• A positive attitude

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Benicia, CA 94510: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.