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Customer Service Representative Job at Lapels Dry Cleaning

Lapels Dry Cleaning Hanover, MA 02339

Job highlights
Identified by Google from the original job post
Qualifications
    Previous customer service experience an asset
      Dry Cleaning experience is considered an asset
        Must have a flexible schedule
          Must be comfortable working while standing for long periods of time
            Strong attention to detail
              An understanding of textiles and garments is helpful
              Responsibilities
                Provide warm, engaging interaction with customers
                  Provide clear descriptions of Lapels services and processes to customers
                    Check in customer orders; inspect, sort, & tag for cleaning
                      Solve customer problems as needed
                        Communicate problems, record issues, keep accurate records
                          Process customer payments and discounts
                            Perform standard opening and closing duties
                              Keep store clean and tidy
                                Inspect finished garments per Lapels quality control requirements
                                  Assemble finished garments to order slot
                                    Bag completed orders
                                      Register and place bagged orders alphabetically
                                      Job description
                                      Job Description
                                      JOB DESCRIPTION

                                      Lapels Dry Cleaning is looking for energetic, outgoing Customer Service Reps!

                                      Lapels Dry Cleaning, nationally leading company in dry cleaning industry, is growing its operations and hiring more staff. We are locally owned and operated and are seeking motivated employees who can provide customer service in the front counter and assemble and bag orders in the back. We are looking for candidates that have a positive and friendly attitude and provide exceptional service to our customers.

                                      Job Responsibilities - Front:
                                      • Provide warm, engaging interaction with customers
                                      • Provide clear descriptions of Lapels services and processes to customers
                                      • Check in customer orders; inspect, sort, & tag for cleaning
                                      • Solve customer problems as needed
                                      • Communicate problems, record issues, keep accurate records
                                      • Process customer payments and discounts
                                      • Perform standard opening and closing duties
                                      • Keep store clean and tidy

                                      

                                      Job Responsibilities - Back:
                                      • Inspect finished garments per Lapels quality control requirements
                                      • Assemble finished garments to order slot
                                      • Bag completed orders
                                      • Register and place bagged orders alphabetically

                                      To learn more about Lapel's, visit http://www.mylapels.com/

                                      REQUIREMENTS
                                      • Previous customer service experience an asset
                                      • Dry Cleaning experience is considered an asset
                                      • Must have a flexible schedule
                                      • Must be comfortable working while standing for long periods of time
                                      • Strong attention to detail
                                      • An understanding of textiles and garments is helpful

                                      ABOUT THE COMPANY

                                      Lapels has pioneered a unique Dry Cleaning Program that features a boutique like, Environmentally Friendly Dry Cleaning Experience. Lapels has been heralded as The Future of Dry Cleaning since 1999 when they started building a different kind of Dry Cleaning operation



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