About us

ECI Technologies - A JN White Company - is a private company that started in April of 1991 in Torrington, Connecticut by founder and President Edward F. Cook, Jr. Since its humble beginnings in a one room building in Torrington, CT, ECI first moved to the Seth Thomas Clock Factory Building in Thomaston, CT and now to its own facility in the industrial park in Watertown, CT where it is today.We’re always on the lookout for people who have the skills, experience, and customer-first attitude to join our team.

Qualified candidates will undergo a physical and drug test prior to starting.

ECI Technologies is an EOE encouraging women, minorities, individuals with disabilities, and veterans to apply.

JOB SUMMARY:

This position will be responsible for managing contact and correspondence with internal department, customers and the sales team; understanding and communicating product specifications, data entry, managing orders and shipping schedules, and working within the Customer Relationship Management platform (CRM). The successful person must be able to achieve complete customer satisfaction by acting as an integral link between internal departments, customers and the sales team.

ESSENTIAL DUTIES and RESPONSIBILITIES:

· Communicate with colleagues, customers and the sales team.

· Work with the Business Development department to generate quotes for new part number projects.

· Have the ability to quote Repeat with change and exact repeat estimates.

· Responsible for managing gross margin and mark up on all estimates

· Manage all shipping and release schedules to make sure related information is communicated between the customer, the sales rep and Scheduling/Operations.

· Responsible for understanding and communicating all part standards (Quality standards, customer expectations) to Operations

· Process orders including customer review/approval of artwork.

· Responsible for digital record keeping, withing customer platform, of all customer orders and key communications.

· Support Sales and Accounting collection efforts as needed

· Participate in meetings as required to accomplish department goals

· Ability to gather information and develop presentations for the purpose of internal and/or customer review.

· Support CS Team efforts to track and manage Key Performance Indicators (KPIs) and reporting for overall department performance and success.

· Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities. Carries out conduct and leadership responsibilities in accordance with company policies, procedures, safety, and applicable laws.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Working knowledge of Excel, and Word. Mac experience a plus.

· Manufacturing and CRM experience preferred.

· Exemplifies professionalism in character and performance.

· Keen ability to multitask while displaying a strong attention to detail is essential

· Ability to contact customers and effectively convey information (both positive and negative)

· Strong written and verbal communication skills

· Strong problem-solving skills

· Ability to work effectively either as a team member and independently

· Ability to work overtime as necessary.

EDUCATION and/or EXPERIENCE:

AAS college degree and 2 years of customer service experience preferred. Minimum HS Diploma/GED with 1 year of experience are required.

Job Type: Full-time

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Work Location: In person

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