ABOUT HAWKINS

Hawkins, Inc. is a formulator, manufacturer, blender, distributor, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands of organizations across a variety of industries have depended on Hawkins for the chemical products they need since 1938.

Learn more about us at www.hawkinsinc.com/careers.

ABOUT THE JOB

We have an exciting opportunity for a Customer Service Representative to join our team at corporate headquarters in Roseville, MN. The Customer Service Representative will build relationships with our customers through processing orders and answering requests, as well as working closely with internal teams to ensure excellent customer service.

Responsibilities

• Effectively manage incoming calls, emails, and faxes to process customer orders, returns and other requests in a timely manner
• Anticipate customer needs and give a high priority to customer satisfaction
• Partner with sales, purchasing, planning, transportation and operations to fulfill customer needs
• Respond to customer complaints, provide appropriate solutions and potential alternatives within policies of the company and follow up to ensure resolution satisfies customer needs
• Work within internal quality systems to investigate and process corrective actions
• Support an environment of continuous improvement
• Identify/troubleshoot customer issues and work with internal teams to resolve them in a timely and effective manner

ABOUT YOU

• 2+ years related customer service or customer support experience required
• Supply chain, manufacturing and/or distribution customer service or customer support experience preferred
• Bachelor's degree in business, supply chain or a related field strongly preferred
• Demonstration of active listening, high attention to detail, and strong problem-solving skills
• Robust MS Office experience required
• Strong organizational skills and ability to prioritize and multi-task under various time constraints
• Ability to communicate effectively with all levels of external and internal customers – both written and verbally
• Ability to work independently, as well as part of a unified team
• Prior ERP experience preferred

WORK FOR THE BEST

Hawkins offers a competitive compensation and benefit package and is an award-winning employer and organization! Learn more about us at www.hawkinsinc.com. (NASDAQ: HWKN)

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All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)