Customer Service Representative Job at Colibri Group
At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community.
Position Overview:
The Customer Service Representative position is a support position for students and instructors working at the direction of the Site Manager. Primary duties include assisting the Site Managers in their daily duties, fingerprinting, and classroom preparations. Primary responsibility of this role is to create raving fans of our customers and students by providing exceptional customer service. Individuals in this role must be happy, enthusiastic, caring and responsive to co-workers, students and customers, creating a positive environment.
What You'll Do
- Answer student inquiries, primarily in person, occasionally on the telephone or through email/chat.
- Perform administrative tasks associated with class preparedness and processing.
- Accurate data entry of student information, and accurate maintenance of student and class records.
- Assist students with licensing applications, including completing and processing electronic fingerprints.
- Assist in keeping the overall facility neat, clean, and well maintained.
- Provide friendly service, support, and encouragement to students.
- Assist the Site Manager by confirming class schedules with instructors, assisting with inventory counting, and other duties as assigned.
- Assist instructors with classroom materials, supplies, and technology as needed.
What you'll need to Suceed
- A love for working with people.
- Excellent customer service skills, including a pleasant demeanor and tactfulness.
- Typing/data entry speed of at least 20 wpm.
- Working knowledge of MS Office Suite (including but not limited to, PowerPoint, Word, Excel, Outlook).
- Ability to multi-task in a fast-paced environment.
- Good command of the English language. Bilingual (English/Spanish) is a plus.
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Clarity - The ability to speak clearly so others can understand you.
- Speech Recognition - The ability to identify and understand the speech of another person.
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
- Written Expression - The ability to communicate information and ideas in writing so others will understand.
- Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong.
- Team Player – ability to work well with others, can lead or be a support member as needed.
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
Colibri Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Colibri Group prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.
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