Customer Service Representative Job at BUSY BEE HEATING AND AIR CONDITIONI
Essential Duties and Responsibilities: (includes but not limited to)
Education and Experience:
Skills and Abilities:
Job Type: Full-time
Salary: $17.00 - $19.00 per hour
Benefits:
- Executes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
- Assist and support field staff, customer service representatives, and customers to ensure all needs, requests, and promises are fulfilled
- Dispatches and provides daily direction and communication to technicians and plumbers to ensure efficiency and profitability goals are met
- Call, confirm, and update all customers on appointment dates, part installations, and expectations to ensure that customer’s expectations and tech's promises are aligned
- Close out each service work order with the technician to ensure proper parts have been installed and correct work has been performed and money collected at the time of service
- Code out and debrief all techs
- Initiate a courtesy call to all customers after a service or maintenance has been performed to ensure customer satisfaction
- Track and record all leads, opportunities, and revenue to identify right tech, right call
- Communicate trends, revenue pacing, margin updates to service manager
- Answer incoming calls from technicians
- Answer customer overflow queue during peak times
- Dispatch and stage calls for efficiency and profitability
- Manage dispatch board by the goals of the three-day-call board
Education and Experience:
- High School Diploma or equivalent required
- Minimum 3-5 years customer service experience
- Strong attention to detail
- Ability to work independently on projects and as a member of a team
- Ability to multi-task, organize, and prioritize workload
Skills and Abilities:
- Communication skills: excellent interpersonal skills, ability to read, analyze and interpret documents; ability to respond effectively and professionally to all inquiries; ability to write using proper grammar, punctation, and spelling; ability to track and present information
- Team-oriented operating style with effective interpersonal skills that allow successful business interactions with individuals of variety of work styles, personalities, and career levels
- Ability to critically think and de-escalate problematic situations
- Ability to listen actively
- Ability to type 30 WPM
Job Type: Full-time
Salary: $17.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 10 hour shift
- Lebanon, TN 37090: Reliably commute or planning to relocate before starting work (Required)
- High school or equivalent
- Logistics: 1 year (Preferred)
- Customer service: 3 years (Required)
- Typing: 2 years (Required)
- Day Shift (Preferred)
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