blueroot health™ is a consumer healthcare company building clean, nutrient rich and evidence-based brands that fuel lasting happiness and health for people and planet. Our name is inspired by the Blue Zones, seven regions in the world where people live the longest, and where holistic, healthy, happy living is baked into the fabric of everyday life. blueroot’s family of well-respected nutraceutical brands – including Vital Nutrients®, Bariatric Fusion®, and Hyperbiotics® – offers healthcare practitioners and consumers alike a suite of meticulously crafted, innovative products that combine the best of clinically-proven science and safe, responsible ingredients, tested to exceed industry safety and quality standards. Because we know that each of us has the ability to impact our own health, we offer tailored tools and solutions so every person can optimize their own health.

Position Title: Customer Care Representative I

FLSA: Exempt

Position’s Manager: Customer Care Manager

Department: Inside Sales
Hours: 11:30am - 8:00pm EST

PURPOSE STATEMENT:

As a Customer Care Representative I, you will be a part of our lively and enthusiastic team of professional listeners. Your number one task will be assisting our existing and new customers, in understanding our products and services, placing and servicing orders. You will get to experience a variety of tasks including account creation and cancellation, processing refunds and returns, problem solving and building long-lasting business relationships. If you are someone who enjoys working with people, is self-motivated, can manage your time and is committed to working as part of a team, this job could be for you! This role gives you an opportunity to make a difference and provide our customers with superior service.

WHAT YOU’LL DO (MAJOR RESPONSIBILITIES):

• Consistently demonstrate the Blueroot Health™ Customer Experience quality framework as you execute customer care duties
• Consumer (retail) and practitioner (wholesale) account administration, orders, refunds, exchanges, returns, logistics, new practitioner registration, and other customer care management duties
• Provide high service levels that meets or exceeds the best in class customer experience parameters
• Responding promptly to customer inquires
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Knowing our products inside and out so that you can answer all customer questions
• Manage conflict with objectivity and professionalism; immediately report escalated issues and follow up at a later point to ensure the customer was adequately served
• Operate independently within the best-in-class customer service guidelines demonstrating common sense and good judgment
• Support the sales and marketing group
• Follow Standard Operating Procedures for all role-specific tasks.
• Perform additional duties as assigned

WHAT YOU’LL NEED (KNOWLEDGE/SKILLS/EXPERIENCE):

• High school diploma or general education degree (GED)
• 1-2 years of experience working in a customer support role
• Effective communication and listening skills; high emotional intelligence and problem-solving abilities
• Ability to operate independently with good judgment
• Ability to stay calm when customers are stressed or upset
• Punctual and reliable in work attendance
• Comfortable using computers- (MS Office, Customer Care CRM applications (Gorgias), IP phone system and other communications technologies (Zoom, Teams), e-commerce platform for online sales (Shopify). Microsoft Excel and Power Point are beneficial.)

PHYSICAL REQUIREMENTS:

• Sitting for long periods of time
• Repetitive tasks such as typing and extended periods of computer screen time

Blueroot Health™ is an Equal Opportunity Employer. Employment opportunities at Blueroot Health™ are based upon one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, national origin, age veteran status, disability, genetic information, or any other characteristic protected by law.

This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Weekly day range:

• Monday to Friday

Experience:

• Client Services & Customer Support: 1 year (Required)

Language:

• English (Required)

Work Location: Remote

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