CUSTOMER SERVICE REPRESENTATIVE Job at Belden Inc.
Belong. Believe. Be You. Belden.
Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives,
Together, we’ll continue a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.
Job Summary:
Belden#s Customer Service Representative supports the sales goals of the company by developing and maintaining a highly skilled level of product knowledge, sales policies, familiarity of departmental, interdepartmental and interplant procedures to achieve the highest level of customer satisfaction. Under this role, you will coordinate with our Field Sales, Inside Sales, Engineering and Marketing teams to meet customer requirements and provide exemplary service to our customersby recommending productsand/or product alternatives to meet their needs.
Responsibilities:
This role will be based in the Richmond Division office in Richmond, Indiana. You will make an impact in the following ways:# Edit and processes orders, order inquiries, stock checks, and price inquiries received by email, telephone, fax, or personal contact. Enters orders, quotations, meet comps and complaints. # Utilizes internal systems and programs such as Salesforce.com, AS400, eDesk Platform, Microsoft Office 365 applications, and BPCS to receive and extract customer information and/or refers tocatalogs and manuals to answer customer questions relative to pricing, item availability, and shipping dates. # Process call-backs to customers or outside sales # Contact appropriate departments to trace and/or expedite shipments to customers. Enters order, quotations
This role will be based in the Richmond Division office in Richmond, Indiana. You will make an impact in the following ways:
# Edit and processes orders, order inquiries, stock checks, and price inquiries received by email, telephone, fax, or personal contact. Enters orders, quotations, meet comps and complaints. # Utilizes internalsystems and programs such as Salesforce.com, AS400, eDesk Platform, Microsoft Office 365 applications, and BPCS to receive and extract customer information and/or refers to catalogs and manuals to answer customer questions relative to pricing, item availability, and shipping dates. # Process call-backs to customers or outside sales # Contact appropriate departments to trace and/or expedite shipments to customers. Enters order, quotations
Required Skills and Experience
What you will bring:
##Education # High School Diploma required##Experience # Proven track record of providing customer service,industry and sales experience is a plus.##Desired Abilities and Skills # Able to proficiently use MS Office tools, Lotus Notes, Impromptu,, and Internet. Acceptable knowledge of products, sales information, product availability, sales
What you will bring:
- Education – High School Diploma required
- Experience – Proven track record of providing customer service, industry and sales experience is a plus.
- Desired Abilities and Skills – Able to proficiently use MS Office tools, Lotus Notes, Impromptu,, and Internet. Acceptable knowledge of products, sales information, product availability, sales territories, and department policies and procedures. Human relations skills and ability to resolve customer problems. Strong attention to detail with data entry and competency managing order systems such as BPCS. Must be capable of complying with Belden’s Attendance Policy.
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