Customer Service Operations Specialist (Customs Entry Processor) Job at DHL
Job Title: Customer Service Operations Specialist (Customs Entry Processor)
Job Location: McAllen, TX
DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html
We have an exciting career opportunity for a
Customer Service Operations Specialist (Customs Entry Processing) for our Customs Brokerage department located at our
McAllen, TX office. As a
Customer Service Operations Specialist (Customs Entry Processing), you will be responsible for completing the customs entry documentation into our computerized system for our customers.
Key Responsibilities:
- Enter customer documentation data into our DHL systems
- Ensure all data is properly entered and/or uploaded completely in an accurate and timely fashion
- Work with customers to obtain missing information via telephone or email
- Monitor communications sources for escalations such as group mailbox, telephone calls, and internal report sources
- Take appropriate actions to expedite critical updates and monitor progress until resolved, maintaining constant flow of communication with internal customers
- Maintains positive and professional customer relationships (internal and external)
- May be assigned additional tasks as needed
Skills and Qualifications:
- High school diploma or equivalent (Associates or Bachelor’s degree preferred)
- Ability to establish priorities and accomplish multiple tasks
- Proven analytical and problem solving skills
- Ability to work with demanding deadlines
- Excellent communication skills (verbal and written)
- Proficiency with Microsoft Office (Word, Excel, Outlook), database, and web-based applications
- Good planning and organizational skills
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. At DGF, we don’t build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of.
As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.
We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:
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The largest global network with more than ~30,000 passionate employees -
The most efficient processes and fastest response times
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The best solutions and best customer service
Our Vision : The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF) :
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization :
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.
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