Customer service onsite - Cedartown, GA Job at SWA
SWACONNECT helps make communications services more affordable for low-income consumers and families.
Through The Affordable Connectivity Program (ACP) government program that helps many low income households pay for broadband service and internet connected devices. We provide subscribers a discount on qualifying monthly broadband Internet service. The discount helps ensure that low-income consumers can afford 21st century broadband and the access it provides to jobs, healthcare, and educational resources.
Primary Responsibilities:
- Provide premium level service, removing burdens and providing end-to-end resolution for both subscribers and agents.
- Train and assist agents during enrollments and escalating to the technical team for complex issues
- Communicate with both subscribers and agents via secure messaging, e-mail or phone
- Work closely with Operations team to ensure orders, shipments and corresponding data are accurate
- Research issues and resolve problems for agents and subscribers. Provide timely feedback and available solutions by escalation to the technical team.
- Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.
- Complies with all company policies and procedures
- Other duties as assigned
Qualifications:
- Strong work ethic and reliability
- Excellent communication and people skills
- Problem-solving and critical thinking skills
- Ability and willingness to learn
- Bilingual is a plus (not required)
- Ability to recognize problems, resolve or escalate as needed.
- Strong computer skills and Know how to use Excel on a daily basis
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work Location: One location
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