Customer Service - Inside Sales Representative

Join Townsend Energy's Customer Success Team.

Our ability to provide "Total Energy Solutions" is dependent on maintaining the product knowledge necessary to continually serve our customers and their energy needs. Qualified candidates will be able to demonstrate a proven track-record of successfully excelling in a fast-paced call center environment and the ability to multi-task while offering our customers the latest information on energy solution trends. We value sound working relationships with customers and team members above all else. We continue to maintain close relationships with hundreds of families that have trusted us for generations. Exceeding the customer’s expectation, first time every time - That's the Townsend Way.

Our Customer Success Team members are flexible in the ability to change with the seasons! Qualified candidates seeking full time employment must be available between the hours of 8:00 AM to 5:00 PM, Monday through Friday, with rotating weekends during the winter months (November to April). Part time shifts are also available.

Roles and Responsibilities

• Maintain a clean and organized work environment
• Demonstrate a proven track-record of successfully excelling in a fast-paced call center environment

• Ability to multitask while offering our customer’s the latest information on energy solution trends
• Complete work assignments accurately and in a timely manner
• Interact with customers and coworkers in a respectful and courteous manner
• Educate and upsell customers proactively on products and services to enhance the customer experience

• Maintain customer information respecting confidentiality and use customer information for the context of assigned duties

• Interact with customers through a high volume of inbound and outbound phone calls and emails
• Listen to customers, understand their needs and requests, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Collaborate with other departments to provide first call resolution
• Collaborate with peers and supporting departments to identify and quickly resolve issues.
• Recommend new ideas and approaches to help achieve best practices and enhance the customer experience

• Ensure first call resolution through problem solving and effective call handling
• Provide support to aide in the completion of essential customer focused tasks and projects.
• Aide in building and promoting a positive team environment that promotes cross functional teamwork

Townsend Energy Services offers an attractive compensation and benefits plan including:

• Competitive Salary
• Commissions
• Medical Benefits
• Dental Benefits
• Vision Plan
• Life Insurance & LTD
• 401K Investment Plan
• Paid Holiday's
• Paid Vacation Time
• Paid Float Day's
• Paid Sick Leave
• High Performance Work Environment
• Discounted insurance through our Townsend Insurance division for home, auto, renter's and recreational vehicles.

• Pre-tax Flexible Spending Account (FSA) for medical or dependent care
• Group rates for elective insurance benefits - Disability; Accident; Life; Cancer; Critical Illness; Hospital Confinement; supplemental Dental.

Required Skills and Experience:

• High School Diploma (or GED)
• Experience in a Call Center Environment or equivalent (minimum 1 year)
• Microsoft Office Suite (MSWord, MSExel, MSOutlook)
• Strong Written and Verbal Communication
• Available Monday through Friday 8:00 – 5:00 pm with rotating weekends

Preferred Skills and Experience:

• Salesforce (helpful but not required)

Townsend Energy is a progressive, diversified Energy Solutions Provider serving the North Shore and Southern New Hampshire.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person
• Office

COVID-19 considerations:
The safety of all workplace participants is the priority of Townsend Energy, including preventing or limiting the spread of communicable diseases between workplace participants and within the community. H.R. will discuss during the initial phone interview

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)
• HVAC office: 1 year (Preferred)
• Microsoft Office Suite: 1 year (Preferred)
• Salesforce: 1 year (Preferred)
• Upselling: 1 year (Preferred)

Work Location: One location

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