Customer Service/Inside Sales Representative
Marathon Energy
100 Elwood Davis Rd

Syracuse, NY 13212

About Marathon

Marathon is a rapidly growing energy supplier that provides a broad range of energy products and services to customers in NY, NJ, PA, and MD. Please visit our website for more information: www.mecny.com

Marathon is an equal opportunity employer, and applicants considered will not be because of age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

Job Summary

Marathon Energy is seeking a positive, goal-oriented Customer Service/Inside Sales Representative in its Syracuse office. Candidate must possess excellent customer service, communication, listening, time-management skills, and be a team player. Responsibilities will include handling incoming calls and making outbound calls to acquire, retain, and upsell customers and prospects. Additionally, candidate must know how to use Microsoft Office. Hours will include a rotating schedule including weekends as needed during peak season. Multi-tasking is a must! Company offers a competitive salary based on experience and bonus, full benefits, and contribution to 401K plan.

Overview

Responsibilities:

Field incoming calls/customer inquiries from current customers and prospects

Recording the call and distribute to the Managing Agent while assisting in resolving the ticket within outlined timeframes

Perform customer service responsibilities to maintain superior level of customer satisfaction

Make outbound calls to targeted groups to acquire new customers and retain existing ones

Achieve company goals for sales and retention

We are seeking candidates who meet the following criteria:

Bachelor’s degree

1-3 years’ work experience required

1-3 years’ experience with a retail energy company preferred

Superior communication skills: must be a good listener who can quickly establish rapport; must speak clearly and persuasively, convey empathy; be knowledgeable and provide a warm personality over the phone

Enjoy working with customers, and responding promptly to their needs; desire to become a partner in resolving customer problems

Inside Sales skills including a proven sales track record; strong sales and negotiation skills needed; ability to track and close new leads and new accounts

Able to adapt to frequent changes, delays, demands or unexpected events while yielding an effective outcome; ability to adapt to changes in the work environment – must be flexible and able to multi-task

Take independent actions to achieve goals and complete tasks; find newer/better ways of doing things

Must be detail oriented, self-motivated, and organized

Possess a positive, can-do attitude; MUST be team player

Eagerness to contribute to a team-oriented environment

Must be able to work in person at our Syracuse Office

Job Type: Full-time

Pay: $42,000.00 - $57,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 1 year (Required)
• Energy: 1 year (Preferred)
• Microsoft Office: 1 year (Required)

Work Location: One location

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