JOB DESCRIPTION

Essential Job Functions:

Position should demonstrate a professional and consistent approach to support the company’s culture, mission, values, philosophy, and policies and procedures. Including:

Compliance with company’s policies and procedures.

Contributing to a harmonious working environment, and maintaining good working relationships with co-workers, management, individuals, outside agencies, and others with whom the Customer Service Coordinator may come in contact.

Duties and Responsibilities:

Support all customer service activities for defined customers and defined company sales force. Manage customer exceptions, complaints including fact finding and the development/implementation of solutions.

Maintains knowledge of assigned customer account requirements including but not limited to parts, packaging, warranty, pricing, discounts, programs, and promotions.

Maintain technical knowledge of catalog and customer specific products and applications.

Liaison with other departments regarding information related to the order delivery and customer/account support process.

Access and process orders/ship information, inquiries, returns, credits, and debits via JDE, EDI, email, Web, Fax, and phone.

Process inquires involving EDI transactions, invoicing, order status, pricing, products, promotions, policies, and procedures through Truck-Lite and customer data bases. Set up, maintain, and update Customer Master Files.

Directly supervise and coordinate the activities of all Customer Service Specialists/Sr. Customer Service Specialists members of the Regional Group.

Provide leadership and direction to develop and expand customer service skill sets.

Develop and coordinate customer service training programs and new product releases.

In conjunction with Customer Service Manager, provide support in the completion of performance evaluations of all direct team members.

Attend meetings in support of customer service issues/concerns, participate/lead improvement projects, and coordinate/communicate results/direction of the Regional Group.

Position requires compliance with the Technology Control Plan and the Federal Export Control Policy established for the Corporation.

REQUIREMENTS

• Requires 2-year degree or equivalent experience.

• 2 to 3 years of Customer Service experience.

• Manufacturing customer service experience preferred.

• Excellent communication skills, both verbal and written.

• Self-motivated, good decision-making skills, and the ability to adapt/change quickly.

• Proficient with Microsoft Office Suite.

ADDITIONAL INFORMATION

Truck-Lite Co., LLC is an Equal Opportunity Employer M/F/Vets/Disabled, committed to a culturally diverse workforce.

Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all candidates must be presently classified as a “US Person" which includes United States citizen; a permanent legal resident (green card holder); or a protected individual (refugee/asylum status).