Customer Service Coordinator Job at Apollo Heating and Cooling
Apollo Heating, Cooling and Plumbing in Kent, OH is seeking a mid-shift lead coordinator.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience – High School Diploma (or GED or High School Equivalence Certificate)
Language Skills – Ability to read and respond to common inquiries or complaints from customers or members of the business community. Ability to effectively present information to clients, coworkers and management. Ability to interact clearly and effectively, in both written and oral communication.
Mathematical Skills – Ability to apply basic math and measurement skills.
Computer Skills – Proficient in personal computer skills including electronic mail, record keeping,
routine database activity, word processing, spreadsheet, graphics, etc.
COMPETENCIES:
Communication – Speaks clearly and persuasively in positive or negative situations; Practices active listening and gets clarification when needed; Responds well to questions.
Adaptable – Ability to adjust behavior to fit the people and situation at hand; Able to pick up on verbal and non-verbal cues and know precisely when and how to change approach.
Perseverance – Pursues everything with energy, drive and a need to finish; Seldom gives up before finishing, especially in the face of resistance or setbacks.
Sales Acumen – Has the ability to bring sales opportunities to closure and drive incremental revenue; Identifies the implications of a customer s future business strategy and interprets into possible sales opportunities.
Professionalism – Presents oneself in a professional manner; Shows respect towards others; Consistently places needs of customer first; Displays honesty and integrity both inside and outside the workplace.
Time Management – Effectively and efficiently uses time; Concentrates efforts on the more important priorities; Gets more done in less time than others.
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