Customer Service Associate Job at Pillsbury United Communities
Pillsbury United Communities Minneapolis, MN 55412
$15 an hour
Job Title: Customer Service Associate
Reports to: Customer Service Manager
PRIMARY OBJECTIVE:
The primary objective of the Customer Service Associate is to provide a high level of service while assisting customers with questions, purchases, returns, packing, and carry out.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
RELATIONSHIPS AND CONTACTS:
Supervisory Relationships:
Organization Relationships
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Reports to: Customer Service Manager
PRIMARY OBJECTIVE:
The primary objective of the Customer Service Associate is to provide a high level of service while assisting customers with questions, purchases, returns, packing, and carry out.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greet customers, offer friendly, helpful service.
- Provide accurate service and ensure the correct accounting of transactions by using correct prices, departments, and codes.
- Answer questions about market products and services. Refer unresolved questionsor problems to appropriate staff.
- Receive payment in full for purchases; return accuratechange.
- Balance cash drawers at the end of the shift and complete readable, accurate day sheets.
- Facilitate the movement of check-out lines by maintaining the department standards for speed.
- Call for back-up as needed to ensure optimal customer service and smooth trafficflow.
- Answer phone as needed and refer calls to appropriate staff.
- Assist with price checks, carry-outs, shop backs, andreturns.
- Maintain Front End areain a clean, orderly condition by organizing cartsand baskets, replenishing bags, maintaining register supplies, sweeping/mopping, picking up litter and emptying trash.
- Complete daily and weekly cleaning tasks
- Follow security procedures. Ensure a safe working/shopping environment through awarenessand proactive customer service and reporting suspicious activity the Manager on Duty
- Follow safe work habitsby making the sales floora safe and organized environment for customers and employees.
- Follow and comply with Minnesota Department of Health procedures, including weights and measures, health and sanitation, and safe work practices.
- Consistently work to ensure timeliness, accuracy and service standards are achieved.
- Effectively communicate with co-workers and management.
- Adhere to North Markets core values of Community, commitment, wellbeing service and excellence
- Perform additional tasks as required by the Customer Service Manager
RELATIONSHIPS AND CONTACTS:
Supervisory Relationships:
- None
Organization Relationships
- Daily contact with Customer Service Manager to ensure projected Department goals are being met.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Demonstrated customer service skills, including ability to project friendly, outgoing presence
- Excellent communication skills and willingness to work in a team environment.
- Ability to deliver information and guidance in a clear and concise manner to customers.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Must be able to sustain prolonged standing and walking on the sales floor.
- Ability to frequently bend, twist, stoop, and crouch.
- Ability to reach both high and low places with ease.
- Ability to lift up to 20 pounds repeatedly, up to 50 pounds occasionally.
- Ability to perform continuous fine work with hands.
- Must be able to perform repetitive tasks for prolonged periods of time.
- Must thrive in a team working environment.
- Must be able to work in a cold environment for prolonged periods of time.
WORK SCHEDULE
BENEFITS
North Market provides a comprehensive and competitive package of employee benefits for eligible employees working 20 hours or more per week. The benefits package includes:
- The work schedule will vary and include mornings, afternoons, evenings, weekends, and holidays.
- As a 7:00 AM to 9:00PM, 7 days a week operation, Saturday and Sundays are considered part of the work week.
BENEFITS
North Market provides a comprehensive and competitive package of employee benefits for eligible employees working 20 hours or more per week. The benefits package includes:
- Personal Time Off (PTO)
- Temporary Disability Bank (TDB)
- Medical and dental coverage
- Life insurance
- 401 (k) retirement plan
North Market employees also enjoy the additional perks of high quality leadership development opportunities and a collaborative work environment with other passionate employees.
Why Work for North Market?
North Market is a different kind of grocery store. We work with our community to actively improve their overall wellbeing by intertwining quality foods, health services and whole-health programming into a single experience. While our daily work takes place at the individual and family level, our ultimate goal is to create a thriving North Minneapolis.
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