Customer Service Agent Job at Tee Times USA
Tee Times USA is seeking a Golf Customer Service Agent
Tee Times USA / Golfpac Travel is USA’s leading golf travel company. At our beach-front office in beautiful Flagler Beach, FL as well as our office in Longwood, FL, we use state-of-the-art technology and excellence in customer care to maintain our strong 27-year track record. Our 45 member team is comprised of enthusiastic individuals who thrive in a fast-paced environment. We invite resumes from dynamic team players that share our passion for success.
Qualifications:
The ideal candidate is a people-person with strong computer skills who enjoys helping customers on the telephone and the Internet. Candidate must thrive on providing customer service and have a thorough attention to detail. Knowledge of golf & travel is a plus.
Strong verbal, interpersonal and written communication skills required.
- An upbeat, pleasant telephone voice and the ability to gently and politely lead the conversation
- Strong computer skills including PC, email, Internet, and the ability to quickly learn new computer programs as technology dictates
- Strong problem-solving abilities with attention to detail
- A self-motivated team player, who thrives in a self-disciplined environment
- Well organized with good time management skills
Duties:
- Answering the telephone when customers call to plan and book their golf vacation
- Using the computer to plan, quote and book golf vacations
- Using the Internet and live chat to walk customers through various options for their trip
- Responding by email to on-line golf vacation quote requests
- Maintaining contact with customers utilizing top-notch follow-up skills
- Opportunities for cross-training as business needs dictate
We offer:
Competitive salary commensurate with experience- Pleasant work environment with an outstanding team
- Company-matched retirement plan
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