Customer Relations Manager Job at AutoNation Chevrolet West Colonial
Overview:
What are the day-to-day responsibilities?
What are the requirements for this job?
Position Overview
The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base.
What are the day-to-day responsibilities?
- Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints
- Contact service customers after their visit to monitor quality control and satisfaction Contact customer on the day following delivery of vehicle
- Make sure proper managers have received copies of any written complaints
- Keep records of all customer complaints and solutions
- Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers
- After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved
- Prepare delivery call reports for Customer Relations Manager
- Print and distribute customer related reports
- Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses
- Responsible for making sure surveys are taken care of in a timely manner
- Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to
- Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers
What are the requirements for this job?
- High school diploma or equivalent
- Must meet Company's requirements for employment
- Prolonged periods of personal computer usage and data entry
- Adheres to all company policies, procedures and safety standards
- Possess excellent verbal and written communication skills
- Must have excellent phone skills and organizational skills
- Two years customer service experience (preferred)
- Professional appearance
O
ur Associates have many opportunities for career growth and development Coast-to-Coast
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