Protective Industrial Products, Inc. (PIP), a global organization headquartered in Latham, NY is a leading provider of hand protection and PPE to Industrial and Construction markets. Recent growth includes the joining of West Chester Protective Gear, Worldwide Protective Products, QRP, Uniform Technology, Boss Gloves, and Caiman Gloves into the PIP family. Combined, we are now a referenced global leader in Hand Protection and Safety products.

The Customer Experience Specialist provides high-quality customer support and problem resolution utilizing telephone, email, and chat technologies. Additionally, this position handles general customer concerns which can include mis-shipments, returns, and pricing discrepancies. Individuals must be able to escalate any concerns as needed to ensure issues are handled in a timely manner. The Specialist performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily responsibilities. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

High School Diploma; Associates preferred but not required.

Previous experience in a telephonic or personal customer contact position is preferred.

Demonstrated customer service orientation.

Commitment to developing strong customer relationships and providing resolution to customer issues on the first pass.

Strong written and verbal proficiencies with attention to detail and accuracy.

Flexibility to work in a fast-paced, multi-task team environment.

Basic PC knowledge, working knowledge of Microsoft Outlook, Windows operating systems, Internet and mainstream web browsers

Accountabilities:

Work includes assisting customers telephonically or non-telephonically with service and support issues.

Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with PIP products.

Upsell customers on PIP product line on incoming calls; and when appropriate, use best efforts to increase sales through outgoing sales calls to customers.

Individuals are expected to perform as positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.

Ensure productivity and quality levels are met in order to meet and exceed customer expectations.

Work effectively in a team environment.

Competitive Pay Offered!