Primary tasks, duties and responsibilities:

• Promotes and practices the Hospice mission and values while following all policies and procedures.
• Responsible for successfully managing both inbound and outbound calls. Follows communication scripts, handles a variety of topics/questions, and acts as a liaison between our company and our customers.
• Obtains information from a variety of sources to assist the public and internal colleagues with requests, questions, and information.
• Manages and responds to time-sensitive requests for information by engaging multiple departments.
• Assists patients, referral sources, and departmental inquires to resolve matters; replying by phone, electronically and/or in person.
• Performs variety of administrative duties, as requested.

Secondary Responsibilities:
Every incidental duty connected with the Customer Care Specialist position cannot be specified in the job description, and the colleague, at the Director’s discretion, is required to perform duties that are included in this job description.

Educational/Professional:

• High school graduate/GED required.
• Associate Degree/Business school preferred.
• One year experience preferred.
• An equivalent combination of professional experience and education may be considered as meeting the
  educational and professional requirements.

Experience:

• Ability to use multi-line computer phone system.
• Prefer previous healthcare experience, must maintain HIPPA compliance and confidentiality.
• Keyboarding skills of 30 WPM or greater.
• Proficient in using a variety of computer applications, including Microsoft Word, Excel, and Outlook.

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Our commitment to patient, client, staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza and COVID-19 program is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate, full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community!