Aston Carter is currently hiring for a Customer Service Specialist to support account management and order processing for a large pharmaceutical company. This position is a contract-to-hire with full company benefits and excellent work environment. Applicants with experience in the pharmaceutical industry, order processing and customer management are encouraged to apply.

Description:

This role is responsible for supporting sales and distribution activities by providing superior customer service. The position will serve as the primary point of contact for internal and external inquiries pertaining to clients business partners. The Customer Service Specialist is focused on enhancing the customer experience for all customers through consistent follow-up, communication, process development for improvement initiatives, influencing change, high attention to detail, and professional demeanor.

• Primary point of contact for an assigned group of regional wholesale and retail partners.
• Assures optimum customer support to maintain and increase effective working relationships with trading partners.
• Analyzes incoming orders that are held up in staging to identify issues and take appropriate action to release orders.
• Support email box to assure complete, accurate and timely response to internal and external customers.
• Ensure timely processing of orders to meet company goals and customer expectations.
• Process employee orders.
• Utilize CRM ( salesforce.com) to document all customer channel communications.
• Monitors open order report to ensure that assigned account’s orders have cleared through to physical distribution.
• Ensures all customer inquiries or requests i.e. call tags, PO information and tracking requests by customers are completed in a timely and efficient manner.
• Initiate all claims: any damages, shortages or overages claim forms
• Work closely with AR on deduction management for accounts and participates in regular meetings with AR and account.
• Works closely with A/R and physical distribution to handle any order, delivery or credit discrepancies/issues.
• Meet minimum acceptable metrics for calls handled, orders entered, order status, hold time, and other metrics as determined by management.

Qualifications:

• Must have experience using Excel, CRM software, EDI, Salesforce
• 3-5 Years Customer Service Order Processing
• Pharmaceutical experience highly preferred
• Account management experience
• Purchase Order

Additional Details:

• Monday-Friday
• 8am-5pm

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.