Are you interested in learning more about working with the largest asset-based drayage provider in the US? Do you want to work with a caring, collaborative team?

We are seeking a Customer and Agent Support Specialist to provide operational support to Railplus Customers, Evans' agents and 3rd party carriers.

Essential Job Duties

• Proactively manage Railplus shipments from order creation through completion
• Foster relationships with capacity providers and customers
• Schedule pickup and delivery appointment times; use discretion and insight when considering all factors affecting timeframe
• Research and resolve problems in a timely manner
• Ensure all parties are informed of critical information
• Track and trace shipments that are under truck dispatch and/or moving on the CSXI rail network
• Collaborate with Railroad Customer Service Teams

Required Qualifications

• High school diploma or equivalent
• 1+ years of Customer Service Call Center experience
• Transportation logistics experience
• Ability to quickly pivot from one task to another and reprioritize throughout the day
• Excellent customer service, communication, and negotiation skills
• Collaborative team player and relationship builder
• Eager to learn and open to different methods of execution
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
• Strong typing skills and Tech-savvy
• Strong negotiation skills – persuasiveness and confidence
• Ability to read, speak, write, and understand English in a professional manner

Preferred Qualifications

• In-depth knowledge of intermodal operations

What's in it for me?

• Medical, dental, and vision insurance
• HSA & FSA
• 401K match
• Paid vacation
• 8 Paid holidays
• The opportunity to work with a team of good humans!
• Flexible schedule

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Jacksonville, FL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your regular email address?
• What are your compensation expectations (leaving this blank will result in automatic disqualification)?
• Have you been employed by a transportation logistics company for at least 6 months?

Experience:

• Call center: 1 year (Required)

Work Location: One location

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.