CSR/Dispatcher Job at Roto-Rooter Plumbing & Drain Service
CSR / Dispatcher
$15-$18 hourly - salary based on experience and skill set
Roto-Rooter, Tyler's premier provider of plumbing and drain cleaning services, is looking for a unique individual to join our team as a CUSTOMER SERVICE REPRESENTATIVE AND DISPATCHER.
IMMEDIATE OPENINGS FOR THOSE READY TO WORK!
The selected candidate will have a dynamic phone presence, excellent problem solving and customer service skills, and a working knowledge of computer software.
Essential functions of the position include:
- Provide world class customer service through scheduling, communication and follow-up with our customers.
- Overcome customer scheduling objections/questions by explaining benefits of using Roto-Rooter.
- Handle customer issues and make invoice adjustments concerning billing or service.
- Dispatch and communicate with technicians efficiently to maximize their productivity and ensure customer experience is excellent.
- Maintain accurate time tracking on all service technicians and plumbers.
- Follow-up with customers to ensure they are happy with our services.
- Follow-up with customers to schedule work on provided estimates.
Salary based on experience and skill set.
We are looking for someone who will put the customer first! In addition to excellent customer service, the selected candidate will possess above average computer/software skills with solid typing ability, attention to detail, ability to work a flexible schedule that may include nights, weekends and holidays, and thorough knowledge of Tyler, TX area.
We are an equal opportunity employer
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
Experience:
- Dispatching: 1 year (Preferred)
Work Location: One location
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