American Business Machines is a fast-growing technology company with a century of experience in business. ABM is looking for a Facilities Account Support to join our team in Santa Claritia. Competitive hourly wage, training from an experienced Account Manager, weekends and major holidays off, and health benefits that are unmatched.

DEPARTMENT, TEAM AND/OR POSITION OBJECTIVE

As the Facilities Account Support, your primary focus is to provide on-site assistance to your assigned customer. Clients that require an on-site Facilities Account Support person are prestigious, high priority accounts that often include a fast paced, deadline-driven environment. To be successful in this role, the Facilities Account Support member must be reliability, demonstrate strong attention to detail, as well as, he or she must be a team player and interact with clients in a professional manner.

ESSENTIAL FUNCTIONS & CORE RESPONSIBILITIES:

• Assist account customer on-site in their printing needs:
• Read work orders, confirm materials and prepare jobs according to the customer’s specifications.
• Properly operate print production copiers;
• Properly operate computer programs/ software;
• Complete print jobs by deadline;
• Inspect product throughout process to ensure quality and accuracy.
• Communicate any concerns or delays with appropriate personnel.
• Jobs types may include printing, copying, scanning, cutting, folding and 19-hole punching, comb or tape binding documents, making Notepads or NCR forms.
• Maintain a clean work area throughout the day.
• Perform preventative maintenance that does not require an ABM Technician.
• Ensure paper is loaded in trays correctly and clean glass on copier.
• Communicating effectively with customer staff to identify problems and take appropriate action.
• Place service calls to our Company Technical Support team when copiers need attention.
• Communicate issues with our Service Technicians by describing what the copier is or isn’t performing. Communicate with customer staff on Technicians estimated time of arrival.
• Regularly perform inventory counts to ensure supplies is ordered, shipped and delivered in a timely fashion.
• Request supplies as necessary; ensure supplies orders are delivered and billed to the correct parties.
• Ship used toner back to Canon via Canon Recycling (labels available through Canon Recycling Website).
• Ensure all customer departments have paper stocked:
• Delivered via Kelly Paper (Maintenance, Parks and Recreation, SAVES etc.).
• Delivered by Facilities Account Support using appropriate lifting resources- hand cart.
• Customer staff will arrange to personally pick up from the Copy Center, must ensure paper box is lifted/ transported safety (regular paper box is 55-60lbs).
• Communicate with our internal staff when there is a problem with the account either by contacting Support (IE problem with Uniflow) or Contacting the Sales Rep.
• Act as a liaison between our Company and the customer; providing updates/ status on repairs and software resolutions. Communicating with the accounts assigned Sales Rep on any issues they need to be aware of they can communicate directly with the customer.
• The Facilities Account Support role provides account knowledge that assists the Sales Rep and other internal staff in keeping the account running smoothly.

ADDITIONAL RESPONSIBILITIES OF ROLE:

• Communicate changes and delays to the appropriate customer manager and/or staff member.
• Communicate any issues or concerns pertaining to the account with the appropriate internal authority; the Facilities Account Manager.
• Monitor material inventories to lessen waste and control costs.
• Follow established quality standards to ensure orders are correct and on time.
• Track jobs through customers internal tracking systems.
• Clean work area and properly store tools, materials, etc. at the end of each workday.
• Work cooperatively with customer management, customer staff and other departments to ensure efficient order completions to meet deadlines.
• Open, read, and respond to all company emails daily.
• Follow all safety rules, operating and maintenance instructions, procedures and work orders.
• Maintain and clean work area, equipment, and company issued tools.
• Perform related duties as assigned.

JOB SKILLS:

• Quality control and proofreading skills.
• Ability to troubleshoot problems and develop solutions.
• Ability to read, understand and interpret work orders.
• Ability to multitask in a schedule-driven environment with the ability to maintain accuracy.
• Ability to take direction.
• Strong attention to detail.
• Exceptional organizational skills.
• Ability to work safely.
• Excellent written and oral communication skills.
• Ability to function in a fast-paced environment, under substantial time pressure, and to perform under the demands set by the Company.
• Ability to perform the general duties and responsibilities set forth above in a consistent and efficient manner.
• Must possess the ability to interface with all departments and customers in a professional, friendly, and helpful manner.

PHYSICAL REQUIREMENTS:

• Frequent walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Must be able to maintain alertness for extended periods of time.
• Must have the physical and mental capacity to effectively perform all essential functions described.
• Must be able to consistently lift, bend, push, and move objects weighing up to 50 pounds.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Shift availability:

• Day Shift (Required)

Work Location: In person

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.