The Contact Center QA Assistant position will play an important role in the daily Quality Assurance of calls as well as ongoing training and retention. The QA Assistant will also play an important role in our growth strategy and continued efforts to align with other departments and processes throughout the company. The QA Assistant will report directly to the QA Supervisor.

QA Assistant responsibilities will include, but are not limited to:

• Daily monitoring and coaching of current staff
  • Provide Supervisors and Managers with individual agent challenges and strengths
• Ensure scripting and rebuttals are followed on a regular basis
  • Assist in ensuring all staff are meeting performance goals
• Assist Supervisors with new-hire training and coaching as needed
• Maintain performance tools and reports used by team
  • Agent Monitoring log
  • QA Review Forms
• Any additional tasks/assistance needed from management

The QA Assistant will also be responsible to fill in when volume dictates and/or staffing issues arise. The normal working hours will fluctuate based on which shift you will be shadowing. A minimum of 1 weekend a month will be required.

Full-time hourly position, monthly cell phone stipend, paid vacation, and holidays according to Great Day Improvements policy as well as access to the health benefits and 401k plans provided by Great Day Improvements.

Please note to qualify for this position, you must not have had any disciplinary write-ups, whether performance or attendance related, in the last 6 months.

About Great Day Improvements, LLC

Great Day Improvements is a vertically integrated, direct-to-consumer provider of branded premium building products, including Patio Enclosures brand sunrooms and screen rooms; Stanek brand windows and patio doors; Apex Energy Solutions energy efficient windows and doors; and Hartshorn Custom Contracting pool enclosures and lanais. In the last 5 years, Great Day Improvements has more than quadrupled in size and footprint, expanding its workforce to over 740 employees across 62 metropolitan markets throughout the United States. The company has been named to REMODELING Magazine’s 550 List and Qualified Remodeler’s Top 500 List, and is among Inc. Magazine’s fastest growing private companies. Great Day Improvements has an excellent reputation with an A rating from the BBB and an overall Google rating of 4.6 with over 2,300 reviews. To learn more, visit www.patioenclosures.com, www.stanekwindows.com, www.greatdayimprovements.com, www.hccscreens.com www.apexenergygroup.com

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Right to Work

In compliance with federal law, all personals hired will be required to verify identify and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.