Consumer Relations Associate Job at zillspace
Fast growing Consumer Good Company located in Southern NJ seeks a Consumer Relations Associate to support the Organization while working with the Marketing Communications Team.
Responsibilities:
- Handling consumer inquires/complaints, via e-mail, phone and social media while providing a solution
- Communicate trends and work to improve processes
- Understand on-line product offerings and availability
- Collaboration with Marketing Communication Team in support of E-Commerce platform, media content creation and consumer events
- Recognize trends in requests, complaints and social medica chatter
- Communicate information as needed to Marketing, Quality, Logistics etc.
- Preparing and distributing monthly reports across organization
Requirements:
- College degree preferred or applicable prior work experience
- 3 + Years experience in Customer Service role
- Knowledge of Social Media Platforms
- Strong Communication skills, both verbal and written
- Experience with customer service tools
- Prior experience on Zendesk and other Marketing tools a plus
- Ability to work Collaboratively
- Strong knowledge of Microsoft Office
Company offers a generous total compensation package including competitive salary, health benefits, 401K and PTO. Join a growing and fun team! '
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