CONCIERGE (FULL TIME) Job at Sands Point Center for Health & Rehabilitation
Sands Point Center for Health & Rehabilitation Port Washington, NY 11050
The Concierge is responsible for coordinating guest hospitality services for residents.
The successful candidate will create and maintain a strong, cross-functional staff relationship; by encouraging communication, dedication to customer service and a commitment to quality improvement.
This position comes with significant challenges, responsibilities and expectations. It also offers opportunities to work directly with the team to develop, maintain and exceed the service experience and culture within the facility.
Duties Include:
- Assists in developing follow-up procedures for identified room for improvement areas
- Greet and direct guests, visitors, and staff; handle questions/concerns efficiently.
- Assess customer needs and limitations by making decisions on type and quality of information to provide which may include but not limited to; Assist guests with faxes, email and iPad needs, food requests, flower orders, library and movie requests.
- Manage difficult or emotional customer situations and identifies and resolves problems in a timely manner.
- Respond to all guests’ requests for assistance while maintaining Guest privacy and dignity at all times as well as guest confidentiality.
- Model positive team behaviors, smile, consistently demonstrate friendliness and express a genuine caring attitude toward guests.
- Escort guests as needed
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