Onsight Healthcare provides our healthcare partners with comprehensive valet, healthcare, and customer service solutions that focus on patient care. Our business is not just delivering creative multi-service solutions but building dynamic teams that function as an extension of our client’s healthcare facility.

As a Concierge Ambassador, you are the first and last person patients and guests see during their hospital visit, which allows you to make a positive first and last impression. Proactively interact with patients, family members, visitors, vendors and staff to ensure that customers have a positive first impression. Under general supervision, the Concierge Ambassador performs a wide range of duties including: transportation from vehicle to building, entrance greeting, escorting to departments, badge retrieval, waiting room oversight, and other support duties as needed - this is where our #hellohumankindess culture shines!

Location

• WVU Medicine Children's Hospital in Morgantown, WV

Hours of Operation - (This is a contract position, 6-12 months**)

• Monday to Friday (shifts vary)
  • 7:00am - 7:00pm
  • 7:00pm - 7:00am

Position Overview

• Greet and welcome patients and guests warmly to the hospital facility
• Assist patients and guests by opening doors, handling luggage, and assisting with entering or exiting the hospital facility
• Operate external transportation vehicle (tram) with focus on assisting patient movement between parking location and various building entrances
• Assists with proper traffic flow in and out of assigned areas
• Anticipate customer needs and concerns, answering questions and taking appropriate action to resolve
• Locates, cleans and maintains wheelchairs for use at the front entrance
• Assist patients out of vehicles and into wheelchairs at entrance, utilizing safe patient handling
• Escort patient and visitors as needed, or assure that patients, family members, visitors, and vendors are directed to the appropriate department without exception
• Maintain a friendly and professional demeanor with all patients, guests, and team members
• Answer patients' or guests' questions regarding medical offices or department locations within the hospital facility
• Oversee waiting room and assisting with visitor registration, prompt communication with providers, adequate comfort amenities (ie: water, tea) and a clean and esthetically pleasing physical environment
• Provide support with discharges – patient and family members transporting to vehicles, carrying belongings as needed
• Knowledge of local hotels, events, venues, restaurants and transportation options
• Contact community resources and other pertinent sources on family’s or patient’s behalf
• Recognize any person who may be in destress or personal trauma, and provide the necessary support
• Maintain patient confidentiality at all times
• Perform other duties as assigned

What's in it for you?

• $15.00/hour (paid lunch breaks, and paid breaks), plus $1.00 differential for overnights or weekends
• DailyPay App (same day or next day pay for hours worked – applicable fees associated with early withdrawals)
• Advancement Opportunities
• Annual Merit-Based Pay Raises
• Referral Program
• **After the temporary contract expires, you will have the option to apply for the same position as a WVUH Employee

Position Requirements

• At least 19 years of age (per company insurance policy)
• High school diploma or equivalent
• Possesses a valid, in-state driver's license for a minimum of 3 years with a clean record
• Demonstrates basic computer and office equipment skills
• Ability to effectively build relationships with patients, guests, and team members
• Ability to communicate clearly and effectively; remain professional at all times
• Ability to prioritize multiple tasks in a fast-paced environment; good time management skills
• Ability to use common sense
• Ability to pass a background check and drug screen
• Ability to work in a stationary position, sit or walk for hours at a time
• Ability to lift, push or pull 50-80 pounds
• Must be able to reach above shoulder level, stand, reach below knee level, kneel/squat, bend/twist,
  grasp with both hands, position/turn patients, push/pull a wheelchair
• May be exposed to all types of weather conditions
• Ability to work as a team member with other employees
• Ability to solve problems and deal with a variety of concrete variables in situations where only limited
  standardization exists
• Reasonable accommodations may be made to enable persons with disabilities to perform the essential
  functions

Hospital Requirements

• COVID-19 Vaccination
• Pre-employment drug test
• Flu Vaccine

Onsight Healthcare is proud to be an Equal Employment Opportunity and affirmative action employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

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