Computer Support Analyst (INFORMATION SYSTEMS ANALYST I - OPTION C) Job at State of Illinois
Agency : Department of Innovation and Technology
Posting Date: 01/04/2023
Closing Date/Time: 01/18/2023
Salary: $5,844-8,789/Monthly
Job Type: Salaried Full Time
County: Cook
Number of Vacancies: 1
Plan/BU: RC063
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number : 21516
As an Information Systems Analyst I for the Department of Innovation and Technology, the successful candidate will perform difficult and specialized system services functions for End User Computing (EUC) section serving assigned agencies. Duties include, but are not limited to the following: Resolves complex hardware problems, performs diagnosis and resolves system related problems including interfaces to active directory, network integrations, and software applications/products using the ability to adapt complex processing to different system/program requirements; Serves on an on-call basis for emergency situations and for the more difficult software and hardware problems; Confers with vendors for advanced software and hardware problems; Configures, implements and tests PC based hardware and software for stand-alone personal computers and in Local Area Networks; Serves as project coordinator for standard projects including hardware/software installations and deployments; Meets with users to determine user needs and objectives; Develops recommendations to accommodate user’s requests and ensures compatibility with existing hardware and software standards; Monitors trouble tickets; Provides group or individual assistance and/or training to customers on installed hardware and software and other functional areas; Keeps abreast of new developments in the Information Technology (IT) field as it relates to the administration and support of the customer desktop computer in an enterprise setting. If you possess these skills and experience, we invite you to apply for this position with DoIT!
Job Responsibilities
- Resolves complex hardware problems.
- Reports maintenance problems to appropriate areas.
- Performs diagnosis and resolves system related problems including interfaces to active directory, network integrations, and software applications/products using the ability to adapt complex processing to different system/program requirements.
- Serves on an on-call basis for emergency situations and for the more difficult software and hardware problems.
- Confers with vendors for advanced software and hardware problems.
20% Performs difficult and complex system services functions to support assigned agencies:
- Provides technical support for computer-based hardware and software
- tools such as System Center Configurations Manager (SCCM) or Microsoft Windows/Microsoft installer scripts (MSI), Lite-Touch, and computer programming and/or scripting.
- Schedules, coordinates, configures, installs and supports end user hardware (personal computers, monitors, printers, etc.), supports Microsoft and Mac operating systems, Microsoft Office client software products, and various software and supported applications on personal computers.
- Reviews and evaluates customer requests and develops solutions to satisfy customer needs and to ensure requests meet standards and procedures and recommends hardware and software products for applications.
- Loads and lifts computers and equipment weighing up to 30 pounds, and travels to various locations for installation of computers, monitors, printers, etc.
- As assigned, performs duties and assignments, including but not limited to, network and server hardware, software and peripherals.
- Travels to attend meetings.
20% Serves as project coordinator for standard projects including hardware/software installations and deployments:
- Determines and coordinates project components such as project scheduling and assignments.
- Assigns and reviews the work of project analyst staff.
- Provides expertise, guidance and direction to staff.
- Reviews results and incorporates individual components of project into the final products.
15% Meets with users to determine user needs and objectives:
- Develops recommendations to accommodate user’s requests and ensures compatibility with existing hardware and software standards.
- Researches software requirements, tests and installs Americans with Disabilities Act compliant hardware and software requests, tests and deploys.
- Implements software and operating system upgrades.
- Develops and updates documentation concerning the administration of customer desktop computer environments.
(Job Responsibilities continued)
- Escalates time sensitive trouble calls to senior staff and/or appropriate vendor for faster resolution time.
5% Provides group or individual assistance and/or training to customers on installed hardware and software and other functional areas including but not limited to network and server hardware, software and peripherals.
5% Keeps abreast of new developments in the Information Technology (IT) field as it relates to the administration and support of the customer desktop computer in an enterprise setting:
- Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and maintain current on IT products, vendors, executives and other IT professionals to understand the latest technologies and recommend ways to implement them.
- Travels when held offsite.
5% Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
1. Requires knowledge, skill and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
2. Requires one (1) year of professional experience in a related Information Technology field.
Specialized Skills
Requires one (1) year of professional experience in the following:
1. Supporting end user hardware, software and application systems including using troubleshooting tools and procedures.
2. Active Directory and Automated software deployment tools such as Microsoft Windows/MSI scripts, Systems Center Configuration Manager (SCCM), and Lite-Touch.
3. Networking integration.
4. Microsoft Windows and Microsoft Office client software products.
5. Adapting complex processing to different system and program requirements.
6. Automated equipment, scheduling and coordinating.
Preferred Qualifications (In order of Significance)
1. One (1) year professional experience and supporting end user hardware, software and application systems including using troubleshooting tools and procedures.
2. One (1) year professional experience with Active Directory and Automated software deployment tools such as Microsoft Windows/MSI scripts, Systems Center Configuration Manager (SCCM), and Lite-Touch.
3. One (1) year professional experience with networking integration.
4. One (1) year professional experience with Microsoft Windows and Microsoft Office client software products.
5. One (1) year professional experience adapting complex processing to different system and program requirements.
6. One (1) year professional experience with Automated equipment, scheduling and coordinating.
7. Ability to communicate effectively to present technical information to others with clarity and precision.
8. Working knowledge of Mac Operating Systems configuration.
9. Working knowledge of scripting.
10. Ability to communicate effectively to present technical information to others with clarity and precision.
Conditions of Employment
1. Requires ability to successfully complete a fingerprint-based background check as defined in the Department of Justice, Federal Bureau of Investigation Criminal Justice Information Services (CJIS) Security Policy, Internal Revenue Service Publication 1075 and background check completed by the Illinois State Police
2. Requires ability to lift and carry equipment weighing up to 30 pounds
3. Requires ability to travel statewide
4. Requires ability to serve in an “on-call” capacity
5. Requires ability to work outside of normal hours to meet deadlines
6. Requires ability to use agency suppled equipment such as laptop, personal computer, work cell phone, etc.
Work Hours: 8:30 am - 5:00 pm Monday - Friday
Work Location: 4250 N Oak Park Ave Chicago, IL 60634-1417
Agency Contact: Lorna.A.Bock@illinois.gov
Job Family: Technology
This position DOES contain “Specialized Skills” (as that term is used in CBAs).
The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
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