Community Resource Representative Job at The Personnel Board of Jefferson County
The Personnel Board of Jefferson County Jefferson County, AL
ATTENTION Merit System Employees: Do not apply through this site.
Grade 20
CLOSE DATE
SUMMARY
Community Resource Representatives in the Merit System assist residents, non-profit agencies, city and town officials and community groups to develop citizen and community participation in community development or community health programs. Employees in this job class act as a liaison on behalf of the community and citizens, providing information and explaining and interpreting policies or ordinances for residents so informed decisions are made regarding neighborhood and community issues. Community Resource Representatives are also responsible for maintaining related correspondence and communications, identifying community needs and priorities, as well as developing and implementing projects and programs. Employees in this job class work under general supervision and their work is reviewed through meetings and performance evaluations.
TYPICAL JOB DUTIES:
- Acquires, exchanges and disseminates technical or legal information to neighborhood or community associations or residents in assigned areas to ensure that complaints are addressed and community concerns are met.
- Continuously observes/evaluates neighborhoods, reports findings/observations to appropriate parties, and coordinates requests for funding from Federal resources (i.e., CDBG & HUD) and other funding sources.
- Implements, and monitors Neighborhood Association programs and community projects.
- Planning, conducting, facilitating and attending meetings and special events such as neighborhood association meetings, and community interest meetings.
- Explains and/or interprets policies or ordinances for residents so they may make informed decisions regarding neighborhood and community issues.
- Facilitates site visits or meetings between citizens and agencies/departments regarding issues in neighborhood so they may assist in solving community problems.
- Establishes and facilitates the development of relationships between community or neighborhood leaders, residents, politicians, and outside agencies.
- Gathers and documents information from meeting participants (e.g., community and neighborhood meetings), such as issues of concern and/or possible solutions.
MINIMUM QUALIFICATIONS:
The following Minimum Qualifications are required for this job. You must demonstrate possession of these qualifications by providing a detailed description of your related experience in the work history section of your application. Please note that replicating or restating these minimum qualifications or the information from the Personnel Board’s job description as your own work experience will result in your disqualification. Please describe your work experience in your own words to represent the work you have performed that is related to the minimum qualifications for this job.
- Driver's license.
- Completion of three (3) college courses from an accredited college/university in any of the following areas: Sociology, Social Work, Planning, Urban Studies, Public Administration, Business Administration, or a related field.
- Professional experience in program development and implementation.
- Experience in a customer service capacity dealing with a diverse population.
PREFERRED QUALIFICATIONS:
Preferred Qualifications are examples of experience and education considered to be highly desirable by hiring agencies.
- Bachelor's degree from an accredited college/university in sociology, social work, planning, urban studies, public administration, business administration, or a related field.
- Significant work experience working in neighborhood/community program development, monitoring, and implementation.
- Work experience monitoring budgets and expenditures.
- Experience organizing/implementing community and public outreach events, efforts and mass communications.
- Experience creating and managing social media platforms.
COMPETENCIES:
- Adaptability & Flexibility.
- Computer & Technology Operations.
- Leadership & Management.
- Learning & Memory.
- Mathematical & Statistical Skills.
- Oral Communication & Comprehension.
- Planning & Organizing.
- Problem Solving & Decision Making.
- Professionalism & Integrity.
- Researching & Referencing.
- Reviewing, Inspecting & Auditing.
- Self-Management & Initiative.
- Teamwork & Interpersonal.
- Technical Skills.
- Written Communication & Comprehension.
CRITICAL KNOWLEDGES:
- Knowledge of software that documents and tracks various work activities and provision of services, including handling of customer complaints, completing service requests, managing service provider schedules, and producing descriptive summary reports (e.g., Medsphere, Microsoft Dynamics CRM, Incode, WebQA).
- Knowledge of Birmingham’s Citizen Participation Manual.
WORK ENVIRONMENT:
Work is conducted both indoors in an office setting as well as regular field visits to external places of business such as community centers and other residential neighborhood locations. Work involves use of standard office equipment, such as computer, phone, copier, etc.
PHYSICAL DEMANDS:
Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods. May involve occasional light lifting of items or objects weighing up to 25 lbs.
DISCLAIMER: This job description is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required to do the job and may be changed at the discretion of the Personnel Board at any time.
SPECIAL ACCOMMODATIONS
Persons requiring special conditions to accommodate a disability when completing the application should contact the Personnel Board at 205-279-3500 before the announcement closing date. Qualified applicants who believe they will need reasonable accommodation in the examination process should complete and submit an Accommodation Request Form. You may obtain an Accommodation Request Form by contacting our ADA Ombudsperson at ADAO@pbjcal.org, or by accessing the "Request for Accommodation" form through the following website:
http://www.pbjcal.org/
AN EQUAL OPPORTUNITY EMPLOYER
The Personnel Board of Jefferson County (Personnel Board) provides a public personnel system based on merit principles. The Personnel Board strives for the constant improvement of the public service by employing and developing the best qualified persons available. The Personnel Board provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, creed, religion, political beliefs, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Employment decisions are made by the Merit System municipality or governmental agency in which the position exists. Each Merit System municipality, agency, or jurisdiction administers its own equal employment opportunity programs in compliance with applicable state and/or federal laws and regulations.
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