Position Title: Community Health Manager

Department: Community Health

Reports To: Director of Programs

Start Date: TBD

Employment Class: Full-time, Year-round

Pay Status: Exempt

Hours Per Week: 40

Location: Summit County, CO

Hiring wage range: $57,100 – $60,526 annually
Full wage range: $57,100 - $68,520 annually

Job summary:

The Community Health Manager is responsible for supporting a team of 2-5 health navigators that provide comprehensive health navigation, including health insurance enrollment (public and marketplace), SNAP & WIC assistance, health insurance literacy, and connection to community resources. The Community Health Manager will audit all data entry and will provide training and support to ensure program outcomes are met. The Community Health Manager will build a strong team relationship, will maintain strong community partnerships, and will seek out new partnership opportunities.

Our benefits include:

• A generous paid time off (PTO) package
• Paid holidays
• Medical, dental, and vision insurance with employer contribution for employees and eligible dependents
• 403(b) Retirement plan with employer match up to 3%
• State and federally mandated emergency paid sick leave benefits if criteria are met
• Paid training and professional development opportunities
• Hybrid 4-Day work schedule

The person we are looking for will be:

• Compassionate, empathetic, trauma-informed and culturally conscious
• Trustworthy and able to maintain confidentiality
• Reliable, flexible, and resourceful
• Independently motivated to manage multiple priorities

Primary duties:

• Increase access to health through equitable services and programming to improve positive health outcomes
• Remain up to date on all healthcare systems, programs, bills and laws, changes, and policies
• Capture and communicate community health trends in order to advocate for change
• Participate on appropriate boards, forums, and meetings in order to raise awareness about programming and decrease barriers for clients
• Manage budgets and ensure grant deliverables are being met, by auditing accuracy of data entry and by analyzing data on a regular basis and pulling and creating reports
• Oversee Open Enrollment (OE) periods including scheduling and coordinating events, walk-in days, marketing, communication with front desk, training, and all other needs to ensure a seamless OE period
• Manage all other staff appointments and time including medical assistances, case management and literacy

Responsibilities include but are not limited to:

• Facilitate team meetings, one-on-one check ins, dial in days or walk-in events, and community events
• Maintain up to date Stand Operating Procedures (SOPs) and provide on-going training and support for team
• Represent FIRC at various community committees, taskforces and events while adhering to FIRC's mission, vision and values
• Maintain strong partnerships with community organizations and statewide healthcare partners
• Work in a team and communicate with honesty, integrity, and a sensitivity to the needs and differences of diverse cultures
• Collaborate with program managers to enhance program delivery to best serve FIRC families and ensure highest quality of wrap around supports internally and externally are being met
• Meet one-on-one with clients seeking support in community health navigation and SNAP as needed
• Always maintain HIPAA and meet confidentiality standards
• All other duties as assigned

General requirements of the position include:

• GED or High School diploma required
• Effectively demonstrate strong written and verbal communication skills in English required, and Spanish preferred
• Bachelor’s degree in Social Work, Human Service, Public Health, or related field preferred; equivalent work experience in a related field will be accepted
• Previous experience and knowledge navigating healthcare systems preferred
• Two years previous supervisory experience preferred
• Knowledge of community resources in order to make appropriate referrals
• Time management and organizational skills to manage an independent schedule and competing priorities
• Ability to utilize technology and databases to track program outcomes
• Current Driver’s License and reliable year-round transportation is required
• Pass a background check and e-verify

Physical requirements of the position include:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms
• Hand-eye coordination is necessary to operate computers and various pieces of equipment
• The employee is frequently required to stand, walk, stoop, kneel, crouch, and twist
• The employee must frequently lift and/or move up to 30 pounds

Our work environment:

The work environment described here is representative of what must be met by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the employee to work in a temporary remote work environment during the COVID-19 pandemic. This position may be required to work in a hybrid remote work environment, which can include close contact with their teammates and clients, while adhering to dynamic health guidance and policy set forth by FIRC. The noise level in the work environment is usually moderate but varies due to activities and staffing on site. While performing the duties of this job, the employee may work in other meeting spaces where variable conditions could exist.

About us:

Serving its community since 1993, the Family & Intercultural Resource Center (FIRC) is a non-profit organization that aims to enhance the quality of life in Summit County by providing information, assistance and education to families, immigrants and refugees. The FIRC operates Summit Thrift & Treasure (STT), a non-profit thrift store from which all proceeds benefit FIRC programming. The FIRC fosters collaboration among community agencies and businesses and advocates for family and cultural competence.