Cloud System Operator - (On-site)

Job type: Full time / Salary position

Position Overview:

The System Operator/Administrator is a vital member of the IT Infrastructure organization, working very closely with Cloud Engineers, stakeholders, business sales and InfoSec teams. The System Operator/Administrator will be responsible for managing the operation, support, configuration and maintenance of our Cloud and On-Prem server infrastructure. This role, is a core role of the IT Infrastructure Team, and is accountable for systems and processes critical to the successful operation of Enterprise IT.

Key Responsibilities:

• Maintain server security and integrity.
• Adhere to and promote cybersecurity best practices within the team and in compliance with company policies.
• Manage all Windows/Linux servers including hardware/software upgrades and patching of OS and applications.
• Work with the Engineering team to assist in designing, building, testing and implementing server solutions in both physical and virtual environments.
• Create and maintain documentation of environment and hardware/software/application configurations.
• Maintain process documentation, workflow, and architectural diagrams.
• Support system and development engineers on their implementations.
• Analyze and classifies complex change request and identifies and documents possible systems enhancements.
• Demonstrates knowledge of industry trends, our developed products and infrastructure.
• Analyze and evaluates detailed business and technical requirements.
• Self-starter/self-motivated, capable of staying on track and pursuing solutions without supervision; flexible do-whatever-it-takes solution-oriented approach.
• Perform post incident reviews of all major incidents and determining actions items required to avoid similar issues/minimize downtime for future incidents.
• Provides Level 1 and 2 production support.
• Escalate and assist in level 3 support
• Strong track record of service delivery using ITIL processes.
• Determined to deliver outcomes and able to overcome obstacles in order to resolve service management incidents. Able to work under pressure, meet deadlines and handle multiple initiatives simultaneously.
• Provides on-call support and monitors the system and identifies system deficiencies.
• Understand the product and analytics and drive requirements that consider stakeholders needs.
• Analyses and evaluates detail business and technical requirements.
• Monitor on-prem/cloud infrastructure to identify areas of improvement, reliability, cost savings, etc…
• Disaster recovery planning and testing.
• Contribute to the development of cloud standards, best practices and organizational capability
• Research and drive adoption of on-prem/cloud-native technologies.
• Comply with GDPR & other Privacy Laws. Avoid/Prevent the export or access of data from Countries that protect such data from being accessed or transferred out of the country/state of jurisdiction of the data.

Job Expectations:

• Promote our Mission and Vision by demonstrating commitment to excellence, customer service, collaboration, accountability, leadership, and community service.
• Work with a diverse group of employees in a collaborative team environment.
• Understand and follow all Trax policies and procedures.
• Promote and ensure compliance with Trax information security policies and procedures.

Working Environment:

• Casual, clean and comfortable office environment.
• Daily use of standard office equipment such as desktop or laptop computers and telephones.
• Sitting for long periods of time with intense concentration on the research, design, format and maintenance of policies and procedures for the network.
• Stand, walk, use hands/fingers to handle, or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk to hear and taste or smell.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Transporting, lifting, and carrying equipment to various locations inside the HQ offices.

Qualification Requirements:

• BS/BA Degree in computer Science, Business, or related field; or commensurate combination of education IT Certifications and experience.
• Comprehensive knowledge of Server Technologies and tooling.
• Strong understanding of On-Prem/Cloud Technologies with focus on AWS.
• ITIL Foundation Certification is required or earned within 6 months of hire date.
• 3+ years of experience – architecting, designing, developing, and deploying cloud solutions in AWS.
• Experience working with Windows servers 2019/2022
• Experience working with Linux/CentOS/RedHat/Amazon Linux 2
• Strong troubleshooting and analytical skills.
• Strong communication and organizational skills.
• Ability to set own goals and manage towards them.
• Ability to effectively collaborate with other team members.
• Strong customer service skills.
• Willingness to work on a rotation schedule to provide SLA-time-base coverage to our customers.
• Able to participate on a weekend on-call rotation to support business activities.
• Proficient in the English language. Bilingual is a plus but not required
• Ability to travel, domestically and internationally (valid Passport required)
• Successfully, complete all required internal and external training as assigned.
• Strong verbal and written communication skills

Benefits Our company offers a full benefits package, which includes the following:

• 12 days of Annual Vacation, 17 Days after 10+ years.
• 4 days of Annual Excused Absence.
• Early Dismissal Days in Conjunction with Holidays.
• Health, Dental, Vision Insurance.
• 401k Program.
• Paid parking.

The Team: TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world’s largest airlines as well as the vast majority of low-cost-carriers and large MROs, all of which operate & maintain the safest fleets at a very efficient cost structure in the industry. As a mission-critical system, our technologies are vital to the success of their business. Therefore, TRAX is constantly investing & innovating to ensure our applications remain best-of-breed / best-in-class in the industry to ensure we remain the market leader. We are only as good as our last implementation; everything is on the line with each and every project.

The professional teams here at TRAX all have their part or role in every project, they are:

• Java, iOS/Swift, PowerBuilder, Data Migration, Interface, and R&D Development Teams.
• Product Specialists, Software Testers, Technical Writers & Trainers.
• Project Coordinators.
• Internal IT, SaaS /Hosting/ Cloud IT, Database Admin Teams.
• Business Administrators & Accountants.

Our Company’s foundation is built on our CORE VALUES, which distinguish us and guide our actions:

Collaborative - We believe in the power of working together. We are more successful when we share goals and support one another.

Results-Driven - We work with exceptional people who achieve exceptional things. We create momentum based on the fundamental goal of getting things done.

Diverse - We learn from and respect the cultures in which we work. We value and demonstrate respect for the uniqueness of individuals and the varied perspectives and talents they provide.

Career Development - Work together, learn together, grow together! We believe in an environment that fosters professional development and provides growth opportunities to its people.

(e.g. EOE/ Veterans / Disabled)