Clinical Staff Coordinator - Los Angeles, CA Job at Planned Parenthood
Planned Parenthood Los Angeles is seeking an experienced
Clinical Staff Coordinator with excellent administrative skills to work full-time in our Downtown Los Angeles Headquarters. Initiate feedback and communication methods to provide direct support to licensed employees. Plan, organize, and direct projects related to licensed staff productivity goals and metrics. Develop grievance response process and collaborate with other departments to establish improvement plans with the goal of enhancing processes and addressing licensed employees’ concerns. Work closely with other members of the Patient Services team to optimize current licensed employee-related programs.
Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.
All employees of PPLA are defined as Healthcare Workers by current Public Health Orders and are required to be fully vaccinated against COVID-19. Proof of vaccination or an approved exemption must be submitted in order to be eligible for employment consideration.
Our Ideal Candidate will have the following qualifications:
- Bachelor’s Degree or equivalent work experience required
- Minimum of one (1) to two (2) years’ experience in a clinical setting
- Excellent computer skills with knowledge of Microsoft Word, Excel, and Outlook
- Familiarity with basic medical terminology
- Experience managing multiple projects
- Availability to work flexible hours including weekends and evenings as needed
- Must be able to track, analyze, and synthesize data
- Ability to independently manage projects, set priorities and meet deadlines, including detailed follow up as needed
- Ability and willingness to travel within Los Angeles County
About the position:
- In collaboration with the Director of Clinical Services, VP Health Center Operations, and the Scheduling Manager, ensure operational standardization and consistency for licensed employees
- In coordination with scheduling team, communicate directly with licensed staff regarding schedule changes and ETO requests to resolve conflicts and provide appropriate level of customer service
- Visit health centers on a weekly basis to connect with licensed employees and health center management; ideally travelling to one region per week
- Develop and maintain professional relationships with licensed staff
- In collaboration with the Director of Clinical Services, VP Health Center Operations, Charge Clinicians, and Managers, create and maintain program and process improvement plans for processes relating to licensed staff work flows
- Lead one-on-one meetings with charge clinicians to review productivity metrics
- Communicate productivity and customer service scores to licensed staff, including charge clinicians, on a monthly basis
- In collaboration with the Director of Clinical Services and IT, ensure all current and future productivity metrics are trackable/reportable
- Maintain Mid-Level Clinician productivity and feedback reporting methods and provide monthly reports to the Director of Clinical Services
- Respond to grievances provided by licensed employees, not including those of a clinical nature
- Recognize trends in licensed staff demands and work collaboratively with the Patient Services department to optimize licensed staff’s productivity and performance in accordance with PPLA standards
- Initiate collaborative meetings with the training department, charge clinicians, and the scheduling team regarding additional training requests on behalf of licensed employees
Generous salary and benefits package includes:
- Medical, dental, and vision coverage options for you and eligible dependents
- Free basic life/AD&D policy with additional voluntary coverage options
- Short Term Disability, Critical Illness and Accident policies
- 403(b) Retirement plan with up to 3% employer match
- Medical and Dependent Flexible Spending Account plans
- Public Transportation and Commuter Pre-Tax Reimbursements
- Generous vacation, sick, and holiday benefits
Planned Parenthood Los Angeles is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, ancestry, religion, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, medical condition, pregnancy status, sexual orientation, or genetic information. PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.
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