Full - Time - Remote - West Texas

The Clinical Liaison will work closely with physicians, health care facilities, and case management professionals, to coordinate patient care transition from a hospital or healthcare facility. In addition to providing excellent care and education to the patients, they will also be responsible for overseeing existing accounts and fostering new referral opportunities.

The Clinical Liaison's duties include:

• Provide patient education teaching sessions.
• Proactively initiate discharge planning with case management to ensure seamless transition home.
• Actively communicate, educate, and plan with referring facilities
• Seek out new referral sources on a daily/weekly basis.
• Partner with Regional Sales Manager to execute account business growth plan, discuss opportunities, assess progress, and provide feedback.
• Develop relationships and call on referral sources in person with appropriate hospital protocol.

• Meet/Exceed monthly goals set forth by Sales Manager

• Conduct assessment of patients selected by the hospital for home infusion care.
• Complete and maintain all required reports
• Help collect any necessary documentation needed in the field
  

What you will need to be considered for this role:

• Licensed (LVN/RN) with at least 2 years of experience in the field or bachelor’s degree in business related field.
• Prior experience with customer relations within Sales and Marketing is preferred.

What will set you apart?

• An action-oriented individual with the ability to: identify opportunity, adapt to change; work independently; and prioritizes tasks/responsibilities.
• Proven success in the completion of assignments.
• Strong customer service skills and service recovery skills.
• Interpersonal skills, including the ability to form constructive and effective relationships with clients and customers.
• Attentive and active listening skills.
• Effective verbal, written, and presentation skills with the ability to adjust accordingly for various audiences.
• Analytical/methodical reasoning ability to objectively outline both the pros and cons of the situation and strategically conclude an appropriate course of action.
• Strategic problem solving with the ability to adapt to change and/or uncertainty.
• Intellectual ability to handle concepts and complexity comfortably.
• Knowledge of regulatory standards, compliance requirements, and hospital policies and procedures.
• Working knowledge of computer systems and software such as Microsoft Office, graphics, databases, etc.
• Demonstrated ability to manage territory and accounts.