Clinic Front Desk Reception/Cashier Job at Western University of Health Sciences
Responsible for greeting clients and other for the College of Veterinary Medicine; schedule patients and confirm patient appointments; process patient payments and receipts. Works collaboratively with medical staff to assure client satisfaction.
Knowledge, Skills and Abilities
Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
1. Good computer skills necessary in order to set up document formats in Word, Excel, and any other software program required by this position. Familiarity with the Internet is helpful.
2. Good verbal and written communications skills. Veterinary medical terminology is helpful.
3. Skill with fax, copy machine, printer, telephone operation, and the ability to type at 40 words per minute.
4. Basic math skills.
5. Applicant must be able to read, write, speak, and comprehend the English language.
6. Applicant must have excellent interpersonal skill necessary to interact well with patients, staff, students, physicians, and the public; be culturally sensitive.
Required Qualifications
1. Good computer skills necessary in order to set up document formats in Word, Excel, and any other software program required by this position. Familiarity with the Internet is helpful.
2. Good verbal and written communications skills. Veterinary medical terminology is helpful.
3. Skill with fax, copy machine, printer, telephone operation, and the ability to type at 40 words per minute.
4. Basic math skills.
5. Applicant must be able to read, write, speak, and comprehend the English language.
6. Applicant must have excellent interpersonal skill necessary to interact well with patients, staff, students, physicians, and the public; be culturally sensitive.
Education: Any combination of education, training or experience that provides the required knowledge, skills and abilities. Graduate Equivalency Diploma or High School Diploma required.
Experience: 1-3 years of experience in a similar or related position. Experience in a clinical medical setting is helpful. Customer service experience preferred.
Other: Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
List comments regarding work hours
Experience: 1-3 years of experience in a similar or related position. Experience in a clinical medical setting is helpful. Customer service experience preferred.
Other: Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
Hours may vary based on workload between Monday-Saturday 7AM-7PM, and may include days and hours outside of normal business hours.
Posting Date 07/28/2022 Close Date Open Until Filled Yes Special Instructions to Applicants
Essential Job Duties
Job Duties
Schedule patient appointments with the appropriate provider, while accommodating the patient’s needs.
Percentage Of Time
10
Job Duties
Confirm scheduled appointments by contacting the patient one day prior to their physician visit.
Percentage Of Time
10
Job Duties
Assist clients, if needed, with completion of registration forms and verify that all paper work is completed.
Percentage Of Time
10
Job Duties
Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
Percentage Of Time
10
Job Duties
Collect client payments, issue receipts, and post payments in the College’s practice management system. Reconcile the daily cash deposits collected.
Percentage Of Time
10
Job Duties
Prepare the daily deposits for checks arriving in the mail, make copies of the checks and deposit slips for the medical billing department.
Percentage Of Time
10
Job Duties
Establishes and maintains hard copy and/or electronic files and records.
Percentage Of Time
10
Job Duties
Oversees equipment and office supply inventories and initiates or approves service requests and supply orders.
Percentage Of Time
10
Job Duties
Performs a variety of clerical duties, e.g., photocopies, collates, distributes, mails, faxes, files, delivers and/or picks up materials from on or off-campus.
Percentage Of Time
10
Job Duties
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
Percentage Of Time
10
Physical Demands
Physical Demands
Do the essential functions of this job require lifting?
Yes
If yes, list maximum weight and duration
The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to use hands, talk and hear in the performance of job duties. The employee is regularly required to stand, walk, climb stairs and reach objects with hands and arms. The employee is occasionally required to sit, stoop, bend or kneel and operate a motor vehicle. The employee must occasionally lift and/or move up to 50 pounds in weight. Specific vision abilities required by this job include close, distance, color and peripheral vision, depth perception and ability to adjust focus, and adequate vision to allow for the safe operation of a motor vehicle.
While performing the duties of this job, the employee is frequently required to use hands, talk and hear in the performance of job duties. The employee is regularly required to stand, walk, climb stairs and reach objects with hands and arms. The employee is occasionally required to sit, stoop, bend or kneel and operate a motor vehicle. The employee must occasionally lift and/or move up to 50 pounds in weight. Specific vision abilities required by this job include close, distance, color and peripheral vision, depth perception and ability to adjust focus, and adequate vision to allow for the safe operation of a motor vehicle.
- Must have a valid driver’s license
- Must maintain Motor Vehicle Report (MVR) that satisfies the requirements of the WesternU Vehicle Use Policy
Describe Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.
Duties of the Clinic Front Desk Reception/Cashier are normally performed in a typical clinic setting. Occasionally the employee is exposed to outdoor weather conditions. The noise level in this setting is usually moderate due to animals, telephone calls, office equipment, and normal student traffic.
Duties of the Clinic Front Desk Reception/Cashier are normally performed in a typical clinic setting. Occasionally the employee is exposed to outdoor weather conditions. The noise level in this setting is usually moderate due to animals, telephone calls, office equipment, and normal student traffic.
Applicant Documents
Required Documents
Optional Documents
- Resume
- Cover Letter
- Letter of Recommendation #1
- Letter of Recommendation #2
- Letter of Recommendation #3
- Additional Applicant Document
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